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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 010209542
Report Date: 02/02/2026
Date Signed: 02/02/2026 11:38:43 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2025 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20251215092458
FACILITY NAME:CENTRO VIDA BILINGUAL CHILDCARE CENTERFACILITY NUMBER:
010209542
ADMINISTRATOR:ACOSTA, DIANAFACILITY TYPE:
850
ADDRESS:1000 CAMELIA STREETTELEPHONE:
(510) 525-1463
CITY:BERKELEYSTATE: CAZIP CODE:
94710
CAPACITY:64CENSUS: 50DATE:
02/02/2026
UNANNOUNCEDTIME BEGAN:
08:42 AM
MET WITH:Acosta, DianaTIME COMPLETED:
11:52 AM
ALLEGATION(S):
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Staff are not preventing child from hitting.
INVESTIGATION FINDINGS:
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On 02/02/26 at 8:42 am Licensing Program Analyst (LPA) Mario Caro conducted an Unannounced Continued Complaint Investigation and met with Director Diana Acosta. During the visit there were 50 Preschool aged children in care and 10 additional staff. During today's visit LPA observed classroom activity, conducted interviews and Delivered findings.

An allegation was made that Staff are not preventing child from hitting. Interviews and observation indicated staff are stationed in 4 areas of the playground and intervene when they observe rough play between children. The allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Deficiency has been cited for this allegation. Finding was delivered. Exit interview conducted and report was provided to Director Diana Acosta.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 02/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2025 and conducted by Evaluator Mario Caro
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20251215092458

FACILITY NAME:CENTRO VIDA BILINGUAL CHILDCARE CENTERFACILITY NUMBER:
010209542
ADMINISTRATOR:ACOSTA, DIANAFACILITY TYPE:
850
ADDRESS:1000 CAMELIA STREETTELEPHONE:
(510) 525-1463
CITY:BERKELEYSTATE: CAZIP CODE:
94710
CAPACITY:64CENSUS: 50DATE:
02/02/2026
UNANNOUNCEDTIME BEGAN:
08:42 AM
MET WITH:Acosta, DianaTIME COMPLETED:
11:52 AM
ALLEGATION(S):
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2
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9
Facility operated out of Ratio
INVESTIGATION FINDINGS:
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On 02/02/26 at 8:42 am Licensing Program Analyst (LPA) Mario Caro conducted an Unannounced Continued Complaint Investigation and met with Director Diana Acosta. During the visit there were 50 Preschool aged children in care and 10 additional staff. During today's visit LPA observed classroom activity, conducted interviews and Delivered findings.

An allegation was made that the facility operated out of Ratio. Interviews indicated that the facility has operated out of ratio during transitionings. The preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulation 101216.3(a), Title 22, Division 12 is being cited on 9099-D page. Finding was delivered. Exit interview conducted, report and appeal rights were provided to Director Diana Acosta.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 02/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 02-CC-20251215092458
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: CENTRO VIDA BILINGUAL CHILDCARE CENTER
FACILITY NUMBER: 010209542
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/02/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/02/2026
Section Cited
CCR
101216.3(a)
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101216.3 Teacher-Child Ratio
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below.
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The director will develop a written plan of action on how the facility will maintain the proper ratios to be submitted to CCLD by the POC date 03/02/26. Plan of action may be submitted to LPA Mario Caro via email at Mario.Caro@dss.ca.gov.
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This requirement was not met as evidenced by: Based on interviews in at least one instance the facility has operated out of ratio during transitionings. This Posed a potential risk to the health, safety, and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Mario Caro
LICENSING EVALUATOR SIGNATURE:

DATE: 02/02/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/02/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3