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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 010210116
Report Date: 07/18/2025
Date Signed: 07/18/2025 11:38:17 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/17/2025 and conducted by Evaluator Briana Plumboy
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250717132952
FACILITY NAME:LLESA CHILDREN'S CENTERFACILITY NUMBER:
010210116
ADMINISTRATOR:REBECCA HESTERFACILITY TYPE:
850
ADDRESS:1399 ALMOND AVENUETELEPHONE:
(925) 424-0507
CITY:LIVERMORESTATE: CAZIP CODE:
94550
CAPACITY:100CENSUS: 53DATE:
07/18/2025
UNANNOUNCEDTIME BEGAN:
10:18 AM
MET WITH:Martha Garcia- Assistant DirectorTIME COMPLETED:
11:50 AM
ALLEGATION(S):
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Personal Rights- Staff handled child inappropriately
Reporting Requirements- Facility failed to report unusual incident
INVESTIGATION FINDINGS:
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On 7/18/25 at 10:18am, Licensing Program Analyst (LPA) Briana Plumboy met with Assistant Director Martha Garcia for the purpose of an UNANNOUNCED COMPLAINT INSPECTION. Present for this inspection was 53 preschool age children in care and 11 staff.

The allegations a staff violated a child's personal rights and the facility failed to report an unusual incident have been SUBSTANTIATED. Based on LPA's interview and file review, a staff member whom worked at the facility violated a child's personal rights, and on a separate occasion law enforcement was contacted and onsite at the facility regarding the same staff member. The facility conducted an investigation and the staff member was released from her duty as a teacher/staff member. The preponderance of evidence standards have been met, therefore the above allegations are found to be SUBSTANTIATED. Title 22, Division 12, Chapter 1, Sections 101223(a)(1) and 101212(d) are being cited on the attached LIC. 9099D.
A notice of site visit was given and must remain posted for 30 days.
Appeal Rights were given and discussed. An exit interview was conducted.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Briana Plumboy
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 52-CC-20250717132952
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: LLESA CHILDREN'S CENTER
FACILITY NUMBER: 010210116
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/21/2025
Section Cited
CCR
101223(a)(1)
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(a) The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff and other persons.
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An investigation was conducted by the Administrators and the staff member who violated a child's personal rights was released from her duty as a teacher/ staff member at the facility.
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This requirement was not met as evidenced by:
Based on record review and interview, a staff member violated a child's personal rights which poses a potential health and safety risk to children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
Type B
07/21/2025
Section Cited
CCR
101212(d)
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(d) Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event.
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During the complaint investigation, Assistant Director Martha Garcia viewed the "Reporting Requirements" video on the ccld.ca.gov website and discussed the video with LPA Plumboy
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This requirement was not met as evidence by:
Based on interview and record review, the Director did not report the incident or law enforcement presence at the facility which poses a potential health and safety risk to children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Briana Plumboy
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2