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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 010210116
Report Date: 05/08/2026
Date Signed: 05/08/2026 10:00:17 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/13/2026 and conducted by Evaluator Simerjit Kaur
COMPLAINT CONTROL NUMBER: 52-CC-20260313150222
FACILITY NAME:LLESA CHILDREN'S CENTERFACILITY NUMBER:
010210116
ADMINISTRATOR:REBECCA HESTERFACILITY TYPE:
850
ADDRESS:1399 ALMOND AVENUETELEPHONE:
(925) 424-0507
CITY:LIVERMORESTATE: CAZIP CODE:
94550
CAPACITY:100CENSUS: 47DATE:
05/08/2026
UNANNOUNCEDTIME BEGAN:
08:35 AM
MET WITH:Rebecca HesterTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Personal Rights- Staff yelled at day care child
INVESTIGATION FINDINGS:
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On May 8, 2026, at 8:30 am, Licensing Program Analyst (LPA) Simerjit Kaur conducted a complaint investigation. LPA met with the director Rebecca Hester. Present during today's visit were preschool aged 47 children and 8 staff members. During the course of the investigation, LPA conducted interviews and record review.
It has been disclosed that staff yelled at day care child. A staff spoke to child in “raised voice”, as the child wanted to play with toys and did not listen to staff. Based on observations, interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.
A type B deficiency will be cited as staff have dismissed from the facility.

Deficiency cited on 9099D. Exit interview was conducted with director Rebecca Hester and appeal rights provided.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Simerjit Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 52-CC-20260313150222
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: LLESA CHILDREN'S CENTER
FACILITY NUMBER: 010210116
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/08/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/08/2026
Section Cited
CCR
101223(a)(3)
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Child’s Personal Rights Section 101223 (a)(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature…,
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Director ensured that all staff had the training to prevent personal rights violations. Facility director termiated the staff. LPA clear the deficiency during the visit and provided POC letter.
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Staff spoke to child in raised voice as child was not listening to staff, which posed an immediate risk to the health, safety, or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Simerjit Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2026
LIC9099 (FAS) - (06/04)
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