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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 010212422
Report Date: 10/11/2024
Date Signed: 10/11/2024 04:03:45 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2024 and conducted by Evaluator Diana Campos
COMPLAINT CONTROL NUMBER: 02-CC-20240814152457

FACILITY NAME:SMILES DAY SCHOOLFACILITY NUMBER:
010212422
ADMINISTRATOR:GREEN,IONAFACILITY TYPE:
850
ADDRESS:5701 THORNHILL DRIVETELEPHONE:
(510) 339-9660
CITY:OAKLANDSTATE: CAZIP CODE:
94611
CAPACITY:85CENSUS: 51DATE:
10/11/2024
UNANNOUNCEDTIME BEGAN:
01:28 PM
MET WITH:Iona GreenTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff made inappropriate comments towards day care child
INVESTIGATION FINDINGS:
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LPA D. Campos met with Center Director Iona Green for a complaint investigation regarding the above allegation. Present were 9 staff and 51 children in care. It was alleged that staff made inappropriate comments towards day care child. During the course of the investigation, interviews were conducted. Interviews disclosed that at least 2 staff have been observed talking to children in a stern manner telling children to "stop crying". During the investigation, children's personal rights were discussed. Based on the investigative findings, the preponderance of evidence standard has been met. Therefore the allegation is deemed substantiated. See LIC809D for deficiency cited.

Notice of Site Visit provided must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 02-CC-20240814152457
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: SMILES DAY SCHOOL
FACILITY NUMBER: 010212422
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/11/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/25/2024
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff and other persons.
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Director shall submit by the POC date a plan of action detailing how the facility will prevent this from happening again. In addition, facility shall conduct a children's personal rights training and submit a signature log of all attending staff.
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This requirement was not met as evidenced by: at least 2 staff were observed using a stern voice telling children to "stop crying" which is a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4