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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 010212422
Report Date: 10/11/2024
Date Signed: 10/11/2024 04:03:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2024 and conducted by Evaluator Diana Campos
COMPLAINT CONTROL NUMBER: 02-CC-20240814152457

FACILITY NAME:SMILES DAY SCHOOLFACILITY NUMBER:
010212422
ADMINISTRATOR:GREEN,IONAFACILITY TYPE:
850
ADDRESS:5701 THORNHILL DRIVETELEPHONE:
(510) 339-9660
CITY:OAKLANDSTATE: CAZIP CODE:
94611
CAPACITY:85CENSUS: 51DATE:
10/11/2024
UNANNOUNCEDTIME BEGAN:
01:28 PM
MET WITH:Iona GreenTIME COMPLETED:
04:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are not meeting day care children's needs
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
LPA Diana Campos met with center Director Iona Green for a complaint investigation regarding the above allegation. Present were 9 staff and 51 children in care. It was alleged that staff are not meeting day care children's needs. During the course of the investigation, interviews and observations were conducted. Based on the investigative findings, there was no evidence to determine whether or not Staff are not meeting day care children's needs. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegation is unsubstantiated at this time

Notice of Site Visit provided must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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