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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 010212422
Report Date: 01/23/2026
Date Signed: 01/23/2026 03:31:41 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/02/2026 and conducted by Evaluator Ashley Hollinger
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20260102172117
FACILITY NAME:SMILES DAY SCHOOLFACILITY NUMBER:
010212422
ADMINISTRATOR:GREEN,IONAFACILITY TYPE:
850
ADDRESS:5701 THORNHILL DRIVETELEPHONE:
(510) 339-9660
CITY:OAKLANDSTATE: CAZIP CODE:
94611
CAPACITY:85CENSUS: 49DATE:
01/23/2026
UNANNOUNCEDTIME BEGAN:
01:02 PM
MET WITH:Iona GreenTIME COMPLETED:
03:46 PM
ALLEGATION(S):
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PERSONAL RIGHTS - Staff did not provide healthful accommodations for a daycare child.
INVESTIGATION FINDINGS:
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On 01/23/2026 at 01:02 PM, Licensing Program Analyst (LPA) Ashley Hollinger conducted an Unannounced Subsequent Complaint Investigation at Smiles Day School. LPA met with Director Iona Green and explained the purpose of the investigation. During today’s inspection LPA observed eight (8) Staff and fourty-nine (49) preschoolers. The finding for the above allegation was delivered during the inspection to which the Complainant alleges that Staff did not provide healthful accommodations for a daycare child.

During the investigation, LPA inspected the facility and found age-appropriate clothes for children in care within the facility, reviewed records, and conducted interviews with the Complainant who stated that on 11/10/2025, the child was without pants for at least two hours and was not provided any pants at any time during care to satisfy the child’s needs. Although the child’s guardians had been notified of the child’s lack of extra clothes on numerous occasions, the Facility did not notify the child’s parents that extra clothes were needed on the day of the incident, 11/10/2025, which resulted in the child not being able to
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Ashley Hollinger
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 02-CC-20260102172117
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: SMILES DAY SCHOOL
FACILITY NUMBER: 010212422
VISIT DATE: 01/23/2026
NARRATIVE
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go outside due to the child being in their underwear. LPA discussed and highlighted with the Director the importance of personal rights and to ensure children in care are provided safe, healthful, and comfortable accommodations. LPA also discussed the importance of immediately notifying guardians of children of any incidents including toileting issues.

Based on observations and interviews, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations Title 22, Division 12 and Chapter 1 are being cited on the attached LIC 9099D.

Exit interview was conducted with Director Iona Green and appeal rights were provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Ashley Hollinger
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 02-CC-20260102172117
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: SMILES DAY SCHOOL
FACILITY NUMBER: 010212422
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/23/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/23/2026
Section Cited
CCR
101223(a)(2)
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101223(a)(2) Personal Roghts
(a) The licensee shall ensure that each child is accorded the following personal rights:
(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

This requirement has not been met as evidenced by:


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The Licensee will implement and submit a plan to require parents to bring extra clothes and to also ensure extra clothes are in both girl’s and boy’s bins to ensure future compliance with the above regulation. The Licensee will submit proof to the Department by 02/20/2026.

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Based on interviews and observations, the Licensee did not comply with the section cited above as center did not section cited above as center did not fulfill or meet day care child’s needs, which poses a potential risk to the health and safety of children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.


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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Ashley Hollinger
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3