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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 010212906
Report Date: 09/17/2025
Date Signed: 09/17/2025 04:52:31 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/01/2025 and conducted by Evaluator Indira Loza
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250701151433
FACILITY NAME:BIGELOW, MARY & ERNESTFACILITY NUMBER:
010212906
ADMINISTRATOR:BIGELOW, MARYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(510) 632-2518
CITY:OAKLANDSTATE: CAZIP CODE:
94605
CAPACITY:14CENSUS: 13DATE:
09/17/2025
UNANNOUNCEDTIME BEGAN:
02:44 PM
MET WITH:Mary BigelowTIME COMPLETED:
05:07 PM
ALLEGATION(S):
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Licensee hit day care child(ren)
INVESTIGATION FINDINGS:
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On September 17, 2025 at 2:44pm Licensing Program Analyst (LPA) Indira Loza arrived at the facility to conduct the complaint investigation for the above allegation. Present during today's visit were two infants, one school-age child, 10 preschoolers, and 3 staff. LPA toured the home for a health and safety check.


During the course of the investigation LPA made observations and conducted staff, parent, and child interviews. The RP is alleging that the Licensee hit a daycare child. The Licensee admitted to spanking the child at their school. An interview also stated that the licensee spanked them. Based on interviews conducted it has been determined that the Licensee did hit a daycare child. The preponderance of evidence standard has been met, therefore the allegation is SUBSTANTIATED. Title 22, California Code of Regulations 102423(a)(4) is being cited with a Type A citation.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 02-CC-20250701151433
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: BIGELOW, MARY & ERNEST
FACILITY NUMBER: 010212906
VISIT DATE: 09/17/2025
NARRATIVE
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The Licensee must provide a copy of this report to all parents of children currently enrolled, and the parents of newly enrolled children in the next 12 months. In addition, Form LIC 9224 (Acknowledgment of receipt of Licensing Reports) must be signed by each parent and placed in each child's file.

Exit Interview conducted.
Report and Appeal Rights provided to Licensee Mary Bigelow.
Notice of Site Visit provided and must be posted for 30 days.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 02-CC-20250701151433
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: BIGELOW, MARY & ERNEST
FACILITY NUMBER: 010212906
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/17/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/18/2025
Section Cited
CCR
102423(a)(4)
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Personal Rights: (a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following:
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The licensee shall submit a plan detailing what steps the licensee will take to discipline a child when the child is having difficulty controlling their emotions. This plan shall be submitted to the LPA no later than September 18, 2025.
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(4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature This requirement was not met as evidenced by: Based on interviews conducted it was determined that the Licensee hit a daycare child at the child's school. This poses an immediate risk to the Health, Safety, and Personal Rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3