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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 010216108
Report Date: 03/28/2023
Date Signed: 03/28/2023 10:09:59 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/19/2023 and conducted by Evaluator Phyllis Dyer
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20230119104143
FACILITY NAME:OAKLAND HEAD START - TASSAFARONGAFACILITY NUMBER:
010216108
ADMINISTRATOR:LISA ROSSFACILITY TYPE:
850
ADDRESS:975- 85TH AVENUETELEPHONE:
(510) 639-0580
CITY:OAKLANDSTATE: CAZIP CODE:
94621
CAPACITY:25CENSUS: 10DATE:
03/28/2023
UNANNOUNCEDTIME BEGAN:
08:05 AM
MET WITH:Lisa RossTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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9
Staff yells at children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst Lisa Dyer met with Director Lisa Ross regarding the above allegation of Personal Rights. Present today at the facility is the director, 1 teacher, and 10 day-care children.
Complaint allegation was that Staff yell at children in care. Interviews were conducted. A witness stated that they observed staff yelling at children. Staff state that sometimes they do have to elevate their voices when speaking to children so they can hear and respond. Staff stated that when they speak to the children in a low voice the children do not respond. All staff stated that they do not yell at children.
LPA witnessed the interactions between staff and children. Children seemed to be very comfortable interacting with Staff when they completed activities; or to ask questions.
Although the staff’s voice may have been elevated, interactions with children were meaningful, respectful and personal. Children did not appear scared or fearful when they interacted with staff, especially with the director. Children were too young to be interviewed.
Therefore, the above allegation will be finalized as Unsubstantiated. Exit interview was conducted. Notice of site visit must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loretta Dyson
LICENSING EVALUATOR NAME: Phyllis Dyer
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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