<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013411778
Report Date: 07/21/2025
Date Signed: 07/21/2025 04:45:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2025 and conducted by Evaluator Dana Santiago
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20250424182512
FACILITY NAME:HANCOCK, DORIS Y.FACILITY NUMBER:
013411778
ADMINISTRATOR:DORIS Y. HANCOCKFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(510) 654-9077
CITY:OAKLANDSTATE: CAZIP CODE:
94609
CAPACITY:12CENSUS: 3DATE:
07/21/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Doris HancockTIME COMPLETED:
09:55 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee transports children in an unsafe manner.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
This is an amended report.
On 07/21/25 at 8:45am Licensing Program Analyst (LPA) Dana Santiago conducted a Subsequent Unannounced Complaint Investigation and met with licensee Doris Hancock to deliver the findings. During the visit there were 3 school-aged children in care with licensee and an Assistant. LPA conducted facility inspection, interviews and made observations. Facility is in ratio compliance today.
Complainant alleges that Licensee transports children in an unsafe manner. During the course of investigation, LPA conducted facility inspections, Interviews, observations and record review.
Information and evidence did not prove that the above allegation did or did not occur. LPA inspected the vehicle licensee uses to transport children from elementary school to her daycare. LPA observed car seats and booster seats in the vehicle. Licensee denied the allegation and stated that she uses all the appropriate seats and boosters as per child’s age and takes necessary steps to stay in compliance.
Therefore, the allegation is UNSUBSTANTIATED which means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiency has been cited for this allegation. Exit interview conducted with licensee Doris Hancock.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 CONSECUTIVE DAYS.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Dana Santiago
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 1