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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013412601
Report Date: 09/19/2025
Date Signed: 09/19/2025 11:55:34 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2025 and conducted by Evaluator Randy Miranda
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250829085005
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
013412601
ADMINISTRATOR:GEMIGNANI-STEARNS, IDAFACILITY TYPE:
850
ADDRESS:38700 PASEO PADRE PARKWAYTELEPHONE:
(510) 796-0888
CITY:FREMONTSTATE: CAZIP CODE:
94536
CAPACITY:126CENSUS: 112DATE:
09/19/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Lora AlmondTIME COMPLETED:
11:50 AM
ALLEGATION(S):
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Lack of Supervision - Facility staff leave daycare children unattended.
INVESTIGATION FINDINGS:
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On September 19, 2025, at 8:50am, Licensing Program Analyst (LPA) Randy Miranda met with Site Director Lora Almond to deliver the findings from a complaint investigation for the above allegation. LPA toured the facility and obtained a copy of the sign-in sheets. Present for the inspection were the site director, assistant director, 17 teachers, 1 teacher's aide, 1 kitchen staff, and 112 children in care (34 infants and 78 preschoolers).

Based on interviews conducted, observations, and record review, the allegation that facility staff leave daycare children unattended may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided. Exit interview
conducted and report was reviewed with Site Director Lora Almond.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2025 and conducted by Evaluator Randy Miranda
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250829085005

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
013412601
ADMINISTRATOR:GEMIGNANI-STEARNS, IDAFACILITY TYPE:
850
ADDRESS:38700 PASEO PADRE PARKWAYTELEPHONE:
(510) 796-0888
CITY:FREMONTSTATE: CAZIP CODE:
94536
CAPACITY:126CENSUS: 112DATE:
09/19/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Lora AlmondTIME COMPLETED:
11:50 AM
ALLEGATION(S):
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2
3
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5
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7
8
9
License - Children older than the age range on the license are being cared for.
INVESTIGATION FINDINGS:
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On September 19, 2025, at 8:50am, Licensing Program Analyst (LPA) Randy Miranda met with Site Director Lora Almond to deliver the findings from a complaint investigation for the above allegation. LPA toured the facility and obtained a copy of the sign-in sheets. Present for the inspection were the site director, assistant director, 17 teachers, 1 teacher's aide, 1 kitchen staff, and 112 children in care (34 infants and 78 preschoolers).
Based on LPA's observations and interviews, the facility was, on occasion, observed with both attended and unattended children ages 7 to 8 present in various areas of the facility, including classrooms, offices, and the breakroom. The facility is licensed to serve children ages two through entry into first grade. The preponderance of evidence standard has been met. Therefore, the allegation that the daycare was operating outside its licensed age range is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, Article 2, Section 101161(a) is cited on the attached LIC 9099D.
A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided. Exit interview
conducted and report was reviewed with Site Director Lora Almond.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 52-CC-20250829085005
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 013412601
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/19/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/19/2025
Section Cited
CCR
101161(a)
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101161(a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation.
This requirement was not met as evidenced by:
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Site Director shall submit a written plan to LPA via email by 10/3/25, for not exceeding the capacity limitations. The plan will include staff's children over the age of 1st grade entry. Site Director to email LPA at Randy.Miranda@dss.ca.gov
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Based on observations and interviews, it was determined by LPA, children over the age of 7-8 years old were present in various areas of the facility. This poses a potential safety risk to the child and children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 09/19/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/19/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3