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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013412603
Report Date: 12/11/2025
Date Signed: 12/11/2025 10:19:22 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/28/2025 and conducted by Evaluator Randy Miranda
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20251028130317
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
013412603
ADMINISTRATOR:GEMIGNANI-STEARNS, IDAFACILITY TYPE:
830
ADDRESS:38700 PASEO PADRE PARKWAYTELEPHONE:
(510) 796-0888
CITY:FREMONTSTATE: CAZIP CODE:
94536
CAPACITY:32CENSUS: 10DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Rachita BhandariTIME COMPLETED:
10:25 AM
ALLEGATION(S):
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Ratio - Daycare is over ratio.
INVESTIGATION FINDINGS:
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On December 11, 2025, at 8:00am, Licensing Program Analyst (LPA) Randy Miranda met with Interim Director Rachita Bhandari to deliver the findings from a complaint investigation for the above allegation. LPA toured the facility and obtained a copy of the sign-in sheets and facility roster. Present for the inspection were the Interim center director, enrollment coordinator, three (3) teachers, and 10 infants in care.

Based on information obtained through interviews, record reviews, and observations, the infant center operated over ratio. The preponderance of evidence standard has been met. The allegation that the daycare was over of ratio is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, Subchapter 02, Section 101416.5(b) is cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided. Exit interview
conducted and report was reviewed with Interim Center Director, Rachita Bhandari.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/28/2025 and conducted by Evaluator Randy Miranda
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20251028130317

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
013412603
ADMINISTRATOR:GEMIGNANI-STEARNS, IDAFACILITY TYPE:
830
ADDRESS:38700 PASEO PADRE PARKWAYTELEPHONE:
(510) 796-0888
CITY:FREMONTSTATE: CAZIP CODE:
94536
CAPACITY:32CENSUS: 10DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Rachita BhandariTIME COMPLETED:
10:25 AM
ALLEGATION(S):
1
2
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9
Other - Daycare does not have enough cribs for children.
INVESTIGATION FINDINGS:
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On December 11, 2025, at 8:00am, Licensing Program Analyst (LPA) Randy Miranda met with Interim Director Rachita Bhandari to deliver the findings from a complaint investigation for the above allegation. LPA toured the facility and obtained a copy of the sign-in sheets and facility roster. Present for the inspection were the Interim center director, enrollment coordinator, three (3) teachers, and 10 infants in care.

Based on interviews conducted, observations, and record review, the allegation Daycare does not have enough cribs for children may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided. Exit interview
conducted and report was reviewed with Interim Center Director, Rachita Bhandari.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 52-CC-20251028130317
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 013412603
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/11/2025
Section Cited
CCR
101416.5(b)
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Title 22, Division 12, Chapter 1, Subchapter 02, Section 101416.5(b) -There shall be a ratio of one teacher for every four infants in attendance.
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Director is to draft a plan on how facility will ensure they remain within ratio. Provide training and assign permanent teachers to the infant center. Plan will be submitted to LPA no later than 12/30/2025, via email.
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This requirement was not met based on observations and interviews, it was determined by LPA that the facility was out of ratio. This poses a immediate risk to the health and safety of the children in care.
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LPA recommendations and requirements are the following:
1. Conduct individual staff training and create roster of attendance. Roster to be emailed to LPA once training has concluded.
2. Informative video to learn more about putting Licensing requirements into practice, Infant to Teacher Ratios in Child Care Centers
3. https://ccld.childcarevideos.org/child-care-center-operators/teacher-child-ratios-in-child-care-centers/

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3