<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013412605
Report Date: 09/07/2022
Date Signed: 09/08/2022 02:56:11 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2022 and conducted by Evaluator Lorraine Dacanay-Breaux
COMPLAINT CONTROL NUMBER: 52-CC-20220527135542
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
013412605
ADMINISTRATOR:NARINDER BRAICHFACILITY TYPE:
850
ADDRESS:3760 BROCKTON DRIVETELEPHONE:
(925) 846-1240
CITY:PLEASANTONSTATE: CAZIP CODE:
94588
CAPACITY:96CENSUS: 88DATE:
09/07/2022
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Tywanda BartlowTIME COMPLETED:
01:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility did not comply with day care children's contract
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
This is an amended report from the original findings that was delivered on 07/27/2022. Today, 09/07/2022, at approximately 10:00 AM Licensing Program Analyst (LPA) Lorraine Dacanay Breaux conducted an Unannounced Complaint Investigation to delivery the amended findings. Today there were eighty-eight (88) children in care and 21 additional staff. During this investigation process the LPA inspected the facility, reviewed records, and conducted interviews. The allegation is that facility did not comply with the child's day care contract. On several occasions, the facility was not able to provide care and supervision to a child(ren) based upon the limited staff available. Based on the observations, interviews, and file reviews completed during this investigation, the preponderance of evidence standard has been met, Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, 101229 (a) Title 22, Division 12 is being cited on 9099-D page.

Type B citation was issued during today's inspection. LPA discussed with the Director the importance of keeping the families informed if the facility is lack of staff.

Exit interview was conducted. Appeal Rights provided. A notice of site visit was posted and must be posted 30 Days. Exit interview was conducted with Director, Tywanda Bartlow.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Lorraine Dacanay-Breaux
LICENSING EVALUATOR SIGNATURE:

DATE: 09/07/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/07/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 52-CC-20220527135542
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 013412605
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/07/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/07/2022
Section Cited
CCR
101229(a)
1
2
3
4
5
6
7
101229(a) Responsibility for Providing Care and Supervision
(a) The licensee shall provide care and supervision as necessary to meet the children's needs. This requirement was not met as evidence by:The licensee shall provide care and supervision as necessary to meet the children's needs.

1
2
3
4
5
6
7
Effective 09/07/2022 Director will review contracts of children and make sure the facility is able to accomdate. Director is in the process of hiring additional staff. Director's goal is to overstaff to ensure there is enough staff.
8
9
10
11
12
13
14
Based on the LPA obersavations and staff interviews, and documents reviewed.
This requirement was not met as evidence. This poses a potential risk to the Health, Safety and personal rights of the children in care.

8
9
10
11
12
13
14
POC is cleared during today's visit.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Lorraine Dacanay-Breaux
LICENSING EVALUATOR SIGNATURE:

DATE: 09/07/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/07/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2