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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013412605
Report Date: 05/20/2025
Date Signed: 05/20/2025 04:31:40 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2025 and conducted by Evaluator Lorraine Dacanay-Breaux
COMPLAINT CONTROL NUMBER: 52-CC-20250226132143
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
013412605
ADMINISTRATOR:LINDSAY ANDERSONFACILITY TYPE:
850
ADDRESS:3760 BROCKTON DRIVETELEPHONE:
(925) 846-1240
CITY:PLEASANTONSTATE: CAZIP CODE:
94588
CAPACITY:96CENSUS: 39DATE:
05/20/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Lindsay AndersonTIME COMPLETED:
04:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights - The facility puts the children on timeouts for an extended period of time.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 05/20/2025, Licensing Program Analyst (LPA) Lorraine Dacanay Breaux conducted an unannounced visit for the purpose of delivering findings to an ongoing complaint investigation for the above personal rights allegation and met with Director, Lindsay Anderson. At the time of the visit there are 39 preschool children present and 13 staff members (includes administrative staff) .

During the course of the investigation, LPA conducted interviews, made observations, and reviewed documents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Copy of appeal rights and report was given to director. Exit interview was conducted with director, Lindsay Anderson.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Lorraine Dacanay-Breaux
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2025 and conducted by Evaluator Lorraine Dacanay-Breaux
COMPLAINT CONTROL NUMBER: 52-CC-20250226132143

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
013412605
ADMINISTRATOR:LINDSAY ANDERSONFACILITY TYPE:
850
ADDRESS:3760 BROCKTON DRIVETELEPHONE:
(925) 846-1240
CITY:PLEASANTONSTATE: CAZIP CODE:
94588
CAPACITY:96CENSUS: 39DATE:
05/20/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Lindsay AndersonTIME COMPLETED:
04:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Ratio: The facility operates out of ratio.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 05/020/2025, Licensing Program Analyst (LPA) Lorraine Dacanay Breaux conducted an unannounced visit for the purpose of delivering findings to an ongoing complaint investigation for the above ratio allegation and met with Director, Lindsay Anderson. At the time of the visit there are 33 preschool children present and 11 staff members.

During the course of the investigation, LPA conducted interviews, made obervations and did a census in the classrooms, and reviewed documents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Copy of appeal rights and report was given to director. Exit interview was conducted with director, Lindsay Anderson.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Lorraine Dacanay-Breaux
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 2