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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013412605
Report Date: 07/29/2025
Date Signed: 07/29/2025 04:42:26 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/25/2025 and conducted by Evaluator Jaleesa Jackson
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250625105958

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
013412605
ADMINISTRATOR:LINDSAY ANDERSONFACILITY TYPE:
850
ADDRESS:3760 BROCKTON DRIVETELEPHONE:
(925) 846-1240
CITY:PLEASANTONSTATE: CAZIP CODE:
94588
CAPACITY:96CENSUS: 39DATE:
07/29/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Julieta PerezTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Child sustained unexplained injury while in care
INVESTIGATION FINDINGS:
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On 7/29/2025 at 2:00PM, Licensing Program Analyst (LPA) Jaleesa Jackson met with Facility Representative Julieta Perez to deliver the finding of a complaint filed against the Child Care Center (CCC) regarding the allegation child sustained unexplained injury while in care. Present for the inspection were 39 preschool aged children and 4 fingerprint cleared staff.

LPA Jackson conducted interviews. Base on interviews conducted a child had an unexplained head injury and none of the staff witness how or when it happened but the injury happened happened at the center. The allegation the child sustained unexplained injury while in care has been SUBSTANTIATED. Based on LPA's interviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

See 9099-D for deficiency.
Continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Jaleesa Jackson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 52-CC-20250625105958
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 013412605
VISIT DATE: 07/29/2025
NARRATIVE
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LPA Jackson informed Facility Representative that this report dated 07/29/2025, documenting one Type A deficiency, shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

LPA Jackson informed the facility representative to provide a copy of this licensing report, dated 07/29/2025 that documents a Type A deficiency, to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

This is a repeat violation and a $250 civil penalty is being assessed today's visit.


A notice of site visit was given and must remain posted for 30 days.

Appeal Rights were given and discussed. An exit interview was conducted.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Jaleesa Jackson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 52-CC-20250625105958
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 013412605
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/30/2025
Section Cited
CCR
101229(a)(1)
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101229(a)(1) Responsibility for Providing Care and Supervision (a)(1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation.
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Director shall provide a written plan of action on how to ensure 100% supervision in the center moving forward. Director will submit to LPA by POC date 7/30/2025
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Based on interviews and record review, staff did not comply with the section cited above as while in care a child had an injury on their head and no staff witnessed or could explain how the injury happened, which posed an immediate threat to the health and safety of the children in care.
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An immediate civil penalty of $250 is assessed today due to a repeated violation with in a 12 month period.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Jaleesa Jackson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5