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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013412607
Report Date: 09/07/2022
Date Signed: 09/07/2022 12:14:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/01/2022 and conducted by Evaluator Lorraine Dacanay-Breaux
COMPLAINT CONTROL NUMBER: 52-CC-20220801134143
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
013412607
ADMINISTRATOR:TYWANDA BENNETTFACILITY TYPE:
830
ADDRESS:3760 BROCKTON DRIVETELEPHONE:
(925) 846-1240
CITY:PLEASANTONSTATE: CAZIP CODE:
94588
CAPACITY:36CENSUS: 88DATE:
09/07/2022
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Tywanda BartlowTIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility does not centrally store infant's medication
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On Wednesday, September 7, 2022, LPA Lorraine Dacanay Breaux met with Director, Tywanda Bartlow for an unannounced complaint investigation inspection to delivery the findings. There are eighty-eight (88) children and twenty-one (21) staff members. During this investigation process the LPA inspected the facility, reviewed records, and conducted interviews. The allegation is that facility did not centrally store infant's medication. There was a request made to the school regarding a child’s underlying medical condition. The school made a request to obtain further information/documentation. There was disconnect between the school and the parent to obtain additional information needed for the child’s medication. Based on the investigative findings, there is not enough evidence to prove that staff didn’t centrally store the child’s medication. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occur. Therefore, the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided. Exit interview conducted and report was reviewed with the Director, Tywanda Bartlow.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Lorraine Dacanay-Breaux
LICENSING EVALUATOR SIGNATURE:

DATE: 09/07/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/07/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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