013412607-9-15-2023-52-CC-AEVS-CW3PZ8-20230927114504

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 013412607
Report Date: 09/15/2023
Date Signed: 09/15/2023 01:39:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/28/2023 and conducted by Evaluator Lorraine Dacanay-Breaux

COMPLAINT CONTROL NUMBER: 52-CC-20230628133953

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	013412607
ADMINISTRATOR:	TYWANDA BENNETT		FACILITY TYPE:	830
ADDRESS:	3760 BROCKTON DRIVE		TELEPHONE:	(925) 846-1240
CITY:	PLEASANTON	STATE: CA	ZIP CODE:	94588
CAPACITY:	36	CENSUS: 27	DATE:	09/15/2023
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:			TIME COMPLETED:	02:10 PM

ALLEGATION(S):

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Ratio - Facility operating over ratio.

INVESTIGATION FINDINGS:

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On September 15, 2023 at approximately 12:30 PM, Licensing Program Analyst (LPA) Lorraine Dacanay Breaux arrived to the facility unannounced to conclude an investigation into the above allegation. Upon arrival LPA was allowed in by the facility representative, Lindsay Anderson. Present during the visit were 4 infants and 23 toddlers and 7 additional staff members. LPA informed the facility representative of the reason for visit and toured the facility. LPA delivered the findings to facility representative, Lindsay Anderson. This facility has a Preschool component #013412605 and School Age component #013412606.

Based on the interviews, observations, file and documents reviewed, this agency has investigated the complaint that the facility is operating over ratio. The LPA determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted with Facility Representative, L. Anderson. Appeal rights provided. Notice of Site Visit was provided and must remain posted for a period of 30 days. Exit interview was conducted with facility representative, Lindsay Anderson.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Lorraine Dacanay-Breaux
LICENSING EVALUATOR SIGNATURE:	DATE: 09/15/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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