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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013412625
Report Date: 09/06/2024
Date Signed: 09/06/2024 12:04:50 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2024 and conducted by Evaluator Tasha Hackett-Alexander
COMPLAINT CONTROL NUMBER: 02-CC-20240812194043
FACILITY NAME:KINDERCARE LEARNING CENTER, #1335FACILITY NUMBER:
013412625
ADMINISTRATOR:BALLANCE, PATRICIAFACILITY TYPE:
850
ADDRESS:2155 NORTH LOOP ROADTELEPHONE:
(510) 521-3227
CITY:ALAMEDASTATE: CAZIP CODE:
94502
CAPACITY:81CENSUS: 44DATE:
09/06/2024
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:PATRICIA BALLANCETIME COMPLETED:
12:15 PM
ALLEGATION(S):
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PERSONAL RIGHTS-Facility staff yelled at children in care
INVESTIGATION FINDINGS:
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On September 6, 2024, Licensing Program Analyst (LPA) Tasha Alexander met with center director Patricia Ballance to deliver the findings to the above complaint allegation.

Upon arrival there are 44 preschool age children present along with 7 preschool staff. During this analyst's last visit, interviews was conducted with staff. Today a brief interview has been conducted with the director.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

California Code of Regulations, Title 22, Division 12, & Chapter 1, are being cited on the attached LIC. 9099D.

An exit interview was conducted with center director Patricia Ballance.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:

DATE: 09/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/06/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 02-CC-20240812194043
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER, #1335
FACILITY NUMBER: 013412625
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/06/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/20/2024
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff and other persons.
THIS REQUIREMENT WAS NOT MET AS EVIDENCED BY INTERVIEWS WHICH REVEALED STAFF HAS USED A HARSH TONE WHEN SPEAKING TO CHILDREN ON THE PLAY YARD.
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Licensee will conduct a training/review on personal rights and how to communicate with children. Licensee will submit a summary of the what was taught and a sign in sheet of staff that attended to community care licensing by 9/20/24. Personal rights videos are available for review on the CCLD website.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:

DATE: 09/06/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/06/2024
LIC9099 (FAS) - (06/04)
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