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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013412627
Report Date: 03/05/2025
Date Signed: 03/05/2025 05:58:47 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/26/2024 and conducted by Evaluator Janai McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20241226113404
FACILITY NAME:KINDERCARE LEARNING CENTER, #1335FACILITY NUMBER:
013412627
ADMINISTRATOR:BALLANCE, PATRICIAFACILITY TYPE:
830
ADDRESS:2155 NORTH LOOP RDTELEPHONE:
(510) 521-3227
CITY:ALAMEDASTATE: CAZIP CODE:
94502
CAPACITY:24CENSUS: DATE:
03/05/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Patricia BallanceTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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9
Staff leave infants in soiled diapers for an extended amount of time.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Janai McClain met with Director Patricia Ballance to conduct the complaint investigation for the above allegation. Present during today's visit were 4 children and 1 staff.

During the investigation, LPA conducted facility inspection, observations, record review, interviews, and obtained documents. Interviews indicated that staff leave infants in soiled diapers for an extended amount of time. Therefore the preponderance of evidence standard has been met, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.

LPA Janai McClain informed director that this report dated 3/5/2025 document(s) 1 Type A citation(s) which shall be posted for 30 consecutive days as there are immediate risks to the health, safety, or personal rights of children in care.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Janai McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/26/2024 and conducted by Evaluator Janai McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20241226113404

FACILITY NAME:KINDERCARE LEARNING CENTER, #1335FACILITY NUMBER:
013412627
ADMINISTRATOR:BALLANCE, PATRICIAFACILITY TYPE:
830
ADDRESS:2155 NORTH LOOP RDTELEPHONE:
(510) 521-3227
CITY:ALAMEDASTATE: CAZIP CODE:
94502
CAPACITY:24CENSUS: DATE:
03/05/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Patricia BallanceTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff does not ensure indoor activities are meeting the needs of infants.
INVESTIGATION FINDINGS:
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12
13
Licensing Program Analyst (LPA) Janai McClain arrived unannounced to deliver findings on a complaint investigation and met with Director Patricia Ballance. There were 4 children and 1 staff present.

During the investigation, LPA conducted facility inspection, observations, record review, interviews, and obtained documents. During interviews LPA received conflicting information and is not able to determine if indoor activities are meeting the needs of infants while in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.

Exit interview conducted. Report and Appeal Rights provided. Notice of site visit must be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Janai McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 02-CC-20241226113404
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER, #1335
FACILITY NUMBER: 013412627
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/06/2025
Section Cited
CCR
101428(b)(2)
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101428 Infant Care Personal Services (b) The infant shall be kept clean and dry at all times. (2) Each infant's clothing and diapers shall be changed as often as necessary to ensure that the infant is clean and dry at all times.
This requirement is not met as evidenced by:
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Director will develop a plan to ensure infants are clean and dry at all times. Director will email the plan to LPA by 3/6/2025.
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Interviews indicate that children are left in diapers for an extended amount of time resulting in diaper rash, which is an immediate risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Janai McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 02-CC-20241226113404
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: KINDERCARE LEARNING CENTER, #1335
FACILITY NUMBER: 013412627
VISIT DATE: 03/05/2025
NARRATIVE
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Also, LPA Janai McClain informed the director to provide a copy of this licensing report dated 3/5/2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted. Appeal Rights and Report provided.
Notice of Site visit was provided and must be posted for 30 days.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Janai McClain
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4