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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013414163
Report Date: 01/15/2026
Date Signed: 01/28/2026 03:26:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/07/2025 and conducted by Evaluator Indira Loza
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20251007082721
FACILITY NAME:FRANKLIN, MAVISFACILITY NUMBER:
013414163
ADMINISTRATOR:FRANKLIN, MAVISFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(510) 638-7008
CITY:OAKLANDSTATE: CAZIP CODE:
94605
CAPACITY:14CENSUS: 8DATE:
01/15/2026
UNANNOUNCEDTIME BEGAN:
03:28 PM
MET WITH:Mavis FranklinTIME COMPLETED:
05:04 PM
ALLEGATION(S):
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Licensee hit child in care
INVESTIGATION FINDINGS:
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 This is an amended report
On January 15, 2026 at 3:28pm, Licensing Program Analyst (LPA) Indira Loza arrived unannounced to deliver the findings to the above allegation and met with Licensee Mavis Franklin. Present in care were two infants, three preschoolers and three school-age children. LPA toured the home for a Health and Safety check.

During the investigation LPA Loza conducted interviews, reviewed documentation, and toured the home. There is conflicting information regarding the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with Licensee Mavis Franklin.
Report and Notice of Site visit provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20251007082721
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: FRANKLIN, MAVIS
FACILITY NUMBER: 013414163
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Indira Loza
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2