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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013414408
Report Date: 04/06/2023
Date Signed: 04/06/2023 02:01:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2023 and conducted by Evaluator April Wright
COMPLAINT CONTROL NUMBER: 52-CC-20230109113119
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
013414408
ADMINISTRATOR:DIANA TOSTADOFACILITY TYPE:
850
ADDRESS:4727 CALAVERAS AVENUETELEPHONE:
(510) 791-2222
CITY:FREMONTSTATE: CAZIP CODE:
94538
CAPACITY:132CENSUS: DATE:
04/06/2023
UNANNOUNCEDTIME BEGAN:
11:50 AM
MET WITH:Diana TostadoTIME COMPLETED:
01:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Daycare child was inappropriately touched while in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On April 6th, 2023, at approximately 11:50am, Licensing Program Analyst (LPA) April Wright, met with Center Director Diana Tostado for an unannounced Complaint follow up inspection. The purpose of the visit is to deliver the complaint investigation findings. Allegation being Personal Rights. LPA conducted a Health & Safety inspection of the facility. Present during the inspection were 105 preschool children and 17 staff personnel which included the Director. All staff present today have a fingerprint clearance.

During the course of the investigation, LPA Wright, conducted interviews with facility personnel staff and reviewed supporting documents/reports submitted with the complaint.

The Complaint alleges a child’s Personal Right’s were violated – Daycare child was inappropriately touched while in care.This agency has investigated this complaint. Based on LPA interviews which were conducted and documents/reports reviewed, and the preponderance of evidence standard has been met, therefore the above allegation is found to be UNSUBSTANTIATED.
Exit interview was conducted, Report read and Appeal Rights were presented to the Director Diana Tostado.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2023 and conducted by Evaluator April Wright
COMPLAINT CONTROL NUMBER: 52-CC-20230109113119

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
013414408
ADMINISTRATOR:DIANA TOSTADOFACILITY TYPE:
850
ADDRESS:4727 CALAVERAS AVENUETELEPHONE:
(510) 791-2222
CITY:FREMONTSTATE: CAZIP CODE:
94538
CAPACITY:132CENSUS: DATE:
04/06/2023
UNANNOUNCEDTIME BEGAN:
11:50 AM
MET WITH:Diana TostadoTIME COMPLETED:
01:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Daycare child sustained a diaper rash while in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On April 6th, 2023, at approximately 11:50am, Licensing Program Analyst (LPA) April Wright, met with Center Director Diana Tostado for an unannounced Complaint follow up inspection. The purpose of the visit is to deliver the complaint investigation findings. Allegation being Personal Rights. LPA conducted a Health & Safety inspection of the facility. Present during the inspection was 105 preschool children and 17 staff personnel which included the Director. All staff present today have a fingerprint clearance.

During the course of the investigation, LPA Wright, conducted interviews with facility personnel staff and reviewed supporting documents/reports submitted with the complaint.

The Complaint alleges a child’s Personal Right’s were violated – Daycare child sustained a diaper rash while in care. This agency has investigated this complaint. Based on LPA interviews which were conducted and documents/reports reviewed, and the preponderance of evidence standard has been met, therefore the above allegation is found to be UNSUBSTANTIATED.
Exit interview was conducted, Report read and Appeal Rights were presented to the Director Diana Tostado.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 2