013415772-8-5-2022-52-CC-WNOA-CH6PDX-20220810111417

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 013415772
Report Date: 08/05/2022
Date Signed: 08/05/2022 09:53:43 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2022 and conducted by Evaluator Jaylena Miller

PUBLIC

COMPLAINT CONTROL NUMBER: 52-CC-20220729123055

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	013415772
ADMINISTRATOR:	WOOLSEY, SIERRA		FACILITY TYPE:	850
ADDRESS:	11925 AMADOR VALLEY COURT		TELEPHONE:	(925) 875-0400
CITY:	DUBLIN	STATE: CA	ZIP CODE:	94568
CAPACITY:	108	CENSUS: 34	DATE:	08/05/2022
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Scott Kinser		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility staff handles daycare children in a rough manner

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 08/05/2022 Licensing Program Analyst (LPA) Jaylena Miller conducted an unannounced subsequent complaint investigation regarding the above allegation and met with Director Scott Kinser and explained the purpose of the visit and findings were delivered.

During the investigation the department conducted a physical plant inspection and interviews conducted with facility director, S1 and S2. LPA Miller concluded that there was not enough evidence to support facility staff handles day care children in rough manner.

Based on the interviews and information obtained throughout the investigation, the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED.

This report must remain on file for three years. The facility director was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights. Notice of site visit was provided and must be posted for thirty days. Exit interview conducted with director, Scott Kinser.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jaylena Miller
LICENSING EVALUATOR SIGNATURE:	DATE: 08/05/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2022 and conducted by Evaluator Jaylena Miller

PUBLIC

COMPLAINT CONTROL NUMBER: 52-CC-20220729123055

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	013415772
ADMINISTRATOR:	WOOLSEY, SIERRA		FACILITY TYPE:	850
ADDRESS:	11925 AMADOR VALLEY COURT		TELEPHONE:	(925) 875-0400
CITY:	DUBLIN	STATE: CA	ZIP CODE:	94568
CAPACITY:	108	CENSUS: 34	DATE:	08/05/2022
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Scott Kinser		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility staff used foul language in the presence of daycare children

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 08/05/2022 Licensing Program Analyst (LPA) Jaylena Miller conducted an unannounced subsequent complaint investigation regarding the above allegation and met with Director Scott Kinser and explained the purpose of the visit and findings were delivered.

During the investigation the department conducted a physical plant inspection and conducted interviews with facility director, S1 and S2. LPA Miller concluded that there was not enough evidence to support facility staff uses foul language in the presence of day care children.

Based on the interviews and information obtained throughout the investigation, the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED.

This report must remain on file for three years. The facility director was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights. Notice of site visit was provided and must be posted for thirty days. Exit interview conducted with director, Scott Kinser.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jaylena Miller
LICENSING EVALUATOR SIGNATURE:	DATE: 08/05/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2022 and conducted by Evaluator Jaylena Miller

PUBLIC

COMPLAINT CONTROL NUMBER: 52-CC-20220729123055

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	013415772
ADMINISTRATOR:	WOOLSEY, SIERRA		FACILITY TYPE:	850
ADDRESS:	11925 AMADOR VALLEY COURT		TELEPHONE:	(925) 875-0400
CITY:	DUBLIN	STATE: CA	ZIP CODE:	94568
CAPACITY:	108	CENSUS: 34	DATE:	08/05/2022
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Scott Kinser		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility staff yell at children

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 08/05/2022 Licensing Program Analyst (LPA) Jaylena Miller conducted an unannounced subsequent complaint investigation regarding the above allegation and met with Director Scott Kinser and explained the purpose of the visit and findings were delivered.

During the investigation LPA Miller conducted an interview with facility director, S1 and S2. Director explained that there was a verbal confrontation between S1 and S2 and although staff did not yell directly at children they did yell in the presence of children.

Based on LPA Miller’s interviews which were conducted, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is to be SUBSTANTIATED. As a result, and per California Code of Regulations, Title 22 Division 12, Chapter 1, Section 101223(a)(1) is being cited on LIC 9099-D.

This report must remain on file for three years. The facility director was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights. Notice of site visit was provided and must be posted for thirty days. Exit interview conducted with director, Scott Kinser.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jaylena Miller
LICENSING EVALUATOR SIGNATURE:	DATE: 08/05/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 5

Control Number 52-CC-20220729123055

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 013415772
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 08/05/2022

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 08/05/2022 Section Cited CCR 101223(a)(1)	1 2 3 4 5 6 7	101223(a)(1) Personal Rights (a)The Licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidence by:	1 2 3 4 5 6 7	Facility director will have a staff meeting/training with staff on how to conduct themselves in the presence of children and the proper way to resolve conflict without violating personal rights of children. Staff will also watch the video on Children’s Personal Rights in Child Care. Director will provide LPA a sign in sheet by 9/05/2022.
	8 9 10 11 12 13 14	Based on interviews, the facility did not ensure dignity in the children(s) personal relationships with staff when the facility failed to prevent a verbal confrontation between staff in the presence of children which poses a potential risk to the health and safety to children in care.	8 9 10 11 12 13 14	Failure to correct will result in a $100.00 per day civil penalty until corrected. Repeat violations are 250.00 per violation and $100.00 per day until corrected.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jaylena Miller
LICENSING EVALUATOR SIGNATURE:	DATE: 08/05/2022

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2022

LIC9099 (FAS) - (06/04)

Page: 4 of 5