<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013415772
Report Date: 12/04/2025
Date Signed: 12/04/2025 02:48:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2025 and conducted by Evaluator Jyoti Saini
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250910114109
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
013415772
ADMINISTRATOR:SCOTT KINSERFACILITY TYPE:
850
ADDRESS:11925 AMADOR VALLEY COURTTELEPHONE:
(925) 875-0400
CITY:DUBLINSTATE: CAZIP CODE:
94568
CAPACITY:108CENSUS: 58DATE:
12/04/2025
UNANNOUNCEDTIME BEGAN:
12:31 PM
MET WITH:Director, Scott Kinser TIME COMPLETED:
03:10 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Staff do not report incidents to authorized representatives or parents
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Jyoti Saini arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPA met with Director Scott Kinser and explained the purpose of the inspection. Present for today's visit, there were director, assistant director and 7 fingerprint-cleared and associated staff members, and 58 children in care.
Based on interviews and record reviews, it was revealed that incidents are reported to parents through incident reports and phone calls. Interviews with parents did not identify any concerns regarding the reporting of incidents. Therefore, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED.
Notice of site visit was provided and must be posted for thirty days.
Appeal rights were given, and an exit interview was conducted with Director Scott Kinser.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2025 and conducted by Evaluator Jyoti Saini
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250910114109

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
013415772
ADMINISTRATOR:SCOTT KINSERFACILITY TYPE:
850
ADDRESS:11925 AMADOR VALLEY COURTTELEPHONE:
(925) 875-0400
CITY:DUBLINSTATE: CAZIP CODE:
94568
CAPACITY:108CENSUS: 58DATE:
12/04/2025
UNANNOUNCEDTIME BEGAN:
12:31 PM
MET WITH:Director, Scott Kinser TIME COMPLETED:
03:10 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Staff operate out of ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Jyoti Saini arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPA met with Director Scott Kinser and explained the purpose of the inspection. Present for today's visit, there were director, assistant director and 7 fingerprint-cleared and associated staff members, and 58 children in care.
Based on observations, interviews, and record reviews, the LPA determined that the facility assigned a staff member to the preschool classroom who does not meet the fully qualified criteria under Title 22 regulations, as the staff member is missing required units, which places the facility out of ratio. therefore, the allegation is found to be SUBSTANTIATED. California Code of Regulations, {Title 22, Division 12, Chapter 1, Section 101216.1(b)(1)(A) is being cited on the attached LIC 9099D.

Appeal rights were given and an exit interview was conducted with Director Scott Kinser.
Notice of site visit was provided and must be posted for 30 days.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 52-CC-20250910114109
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 013415772
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/04/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/05/2025
Section Cited
CCR
101216.1(b)(1)(A)
1
2
3
4
5
6
7
101216.1 Teacher Qualifications and Duties
(b)Prior to employment, a teacher shall meet the requirements of (b)(1) or (b)(2) below:
(1) A teacher shall have completed, with passing grades, at least six postsecondary semester or equivalent quarter units of the education requirement specified in (c)(1) below, or shall have obtained a Child Development Assistance Permit issued by the California Commission on Teacher Credentialing.(A) After employment, a teacher hired under (b) above shall complete, with passing grades, at least two units each semester or quarter until the education requirement specified in (c)(1) below is met.
This requirement is not met as evidenced by:
1
2
3
4
5
6
7
The facility shall submit proof of which staff member has been assigned in place of the unqualified staff, along with verification of qualifications. Documentation shall be provided to CCLD by the POC due date. Unqualified staff may only serve as aides and must remain under the direct supervision of a fully qualified teacher.
8
9
10
11
12
13
14
Based on observations, interviews, and record reviews, the Licensee did not comply with the cited section. The individual assigned to the classroom is lacking the required units to be considered a fully qualified teacher under Title 22 regulations, which poses a potential risk to the health, safety, and personal rights of the children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3