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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013415928
Report Date: 07/12/2023
Date Signed: 07/12/2023 03:18:18 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2023 and conducted by Evaluator Catherine Fernandes
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20230605114439
FACILITY NAME:BRIGHT HORIZONS AT GARNERFACILITY NUMBER:
013415928
ADMINISTRATOR:MAGABO, THERESAFACILITY TYPE:
850
ADDRESS:2275 NO. LOOP ROADTELEPHONE:
(510) 769-5437
CITY:ALAMEDASTATE: CAZIP CODE:
94502
CAPACITY:174CENSUS: 106DATE:
07/12/2023
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Chantel Pratt JonesTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Facility did not report an incident to licensing.
INVESTIGATION FINDINGS:
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On 7/12/23, at 10:30AM, Licensing Program Analyst (LPA) Catherine Fernandes arrived unannounced to deliver the findings to the above allegation and met with acting Director Chantel Pratt Jones. Present in care were 96 preschoolers, 10 toddlers and 17 additional staff members. During the investigation LPA Fernandes conducted interviews, walk through the center, and reviewed center's documentation regarding the allegation.

Based on interviews an incident occured on 3/3/23 that was not reported to licensing. Therefore, the allegation is SUBSTANTIATED, the preponderance of evidence standard has been met. Title 22, California Code of Regulations are being cited on the attached LIC9099D.


Exit interview conducted with Director
Appeal Rights, Report, Notice of Site visit provided
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Catherine Fernandes
LICENSING EVALUATOR SIGNATURE:

DATE: 07/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 02-CC-20230605114439
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: BRIGHT HORIZONS AT GARNER
FACILITY NUMBER: 013415928
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/12/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/26/2023
Section Cited
CCR
101212(d)
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Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, written report containing the information
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The center will review reporting requirements regulations and send a statement of understanding to CCL by POC date.
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specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event.

Based on interviews an incident was not reported to licensing which is a safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Catherine Fernandes
LICENSING EVALUATOR SIGNATURE:

DATE: 07/12/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2