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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013415928
Report Date: 11/15/2023
Date Signed: 11/17/2023 02:25:19 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/13/2023 and conducted by Evaluator Catherine Fernandes
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20231113083450
FACILITY NAME:BRIGHT HORIZONS AT GARNERFACILITY NUMBER:
013415928
ADMINISTRATOR:MAGABO, THERESAFACILITY TYPE:
850
ADDRESS:2275 NO. LOOP ROADTELEPHONE:
(510) 769-5437
CITY:ALAMEDASTATE: CAZIP CODE:
94502
CAPACITY:174CENSUS: 80DATE:
11/15/2023
UNANNOUNCEDTIME BEGAN:
03:11 PM
MET WITH:Amanda HoxieTIME COMPLETED:
03:50 PM
ALLEGATION(S):
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Child left unattended
INVESTIGATION FINDINGS:
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On 11/15/23, at 3:11PM, Licensing Program Analyst (LPA) Catherine Fernandes arrived unannounced to deliver the findings to the above allegation and met with Amanda Hoxie. Present in care were 80 preschoolers and 19 additional staff members. During the investigation LPA Fernandes conducted intervieiews, and obtained documentation regarding the allegation

The center self reported the incident that happened on 11/6/23, confirming that a child was left unattened in the classroom. Therefore, the allegation is SUBSTANTIATED, the preponderance of evidence standard has been met.
LPA informed the facility that this report dated 11/15/23 documents one Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.
Also, LPA informed the facility to provide a copy of this licensing report dated 11/15/23 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Catherine Fernandes
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 02-CC-20231113083450
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: BRIGHT HORIZONS AT GARNER
FACILITY NUMBER: 013415928
VISIT DATE: 11/15/2023
NARRATIVE
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next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification

Also, LPA informed the facility to provide a copy of this licensing report dated 11/15/23 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.




Title 22, California Code of Regulations are being cited on the attached LIC 9099 D.


Exit interview conducted
Appeal Rights, Report, Notice of Site visit provided.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Catherine Fernandes
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 02-CC-20231113083450
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: BRIGHT HORIZONS AT GARNER
FACILITY NUMBER: 013415928
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/15/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/16/2023
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision- No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement has not
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The center will provide a date for an all staff training in regards to supervision. The Director will come up a system for all teachers during transition times to ensure all children are accounted for then send to CCL by POC.
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been met as evidence by: Based on interviews, and documnents submitted by the center a child was left alone in the classroom which is an immediate risks to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Catherine Fernandes
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4