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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013415928
Report Date: 11/30/2023
Date Signed: 11/30/2023 02:28:16 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/14/2023 and conducted by Evaluator Nyeesha Blount
COMPLAINT CONTROL NUMBER: 02-CC-20230914162512
FACILITY NAME:BRIGHT HORIZONS AT GARNERFACILITY NUMBER:
013415928
ADMINISTRATOR:MAGABO, THERESAFACILITY TYPE:
850
ADDRESS:2275 NO. LOOP ROADTELEPHONE:
(510) 769-5437
CITY:ALAMEDASTATE: CAZIP CODE:
94502
CAPACITY:174CENSUS: 79DATE:
11/30/2023
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:CHANTEL, PRATT TIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Personal Rights ~ Facility used a log to act as a weighted blanket during nap time.
INVESTIGATION FINDINGS:
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On November 30, 2023 at 1:30 PM Licensing Program Analyst (LPA) Nyeesha Blount, conducted an Unannounced Complaint site inspection to deliver complaint findings. LPA met with Director Pratt, Chantel who is background cleared. LPA advised Director of the nature of the inspection. Current Census today is 79 children which consists of (4) toddler, (75) preschool children. LPA obtained a copy of the children's roster, observations and staff interviews were conducted.

Based on LPA's observations, and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations,101223(a)(2) is being cited on the attached LIC 9099D.

The attached type B deficiency is cited today and must be corrected by the due date. An exit interview was conducted. Appeal rights and Notice of Site Visit were given and discussed. This report must be available for public review for 3 years.




Exit interview conducted with Director Pratt, Chantel. Notice of site visit given and shall be posted for 30 days.
Substantiated
Estimated Days of Completion: 60
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Nyeesha Blount
LICENSING EVALUATOR SIGNATURE:

DATE: 11/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20230914162512
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: BRIGHT HORIZONS AT GARNER
FACILITY NUMBER: 013415928
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/30/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/30/2023
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

This requirement is not met as evidenced by:
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LPA advised to watch personal rights video with staff and complete written statements of knowledge.Director will provide statements to LPA via email by POC date of December 14, 2023.
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Based on LPA observations and interviews staff placed a 3 inch wide circular log ontop of a child's back during naptime to help assist with her sleeping issues.
This poses a potential risk to health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mayla Mendoza
LICENSING EVALUATOR NAME: Nyeesha Blount
LICENSING EVALUATOR SIGNATURE:

DATE: 11/30/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2