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25 | On 3/13/24 at 1:00pm, Licensing Program Analyst (LPA) Catherine Fernandes and Licensing Program Manager (LPM) Mayla Mendoza met with Director Chantel Pratt and Regional Manager Wendy Bybee for an Informal meeting via zoom.
The purpose of the meeting was to go over the past complaints to ensure continued compliance. LPM, LPA and Bright Horizon staff members went over the recent changes the center has made, which included an all staff training, they have added a final sweep check for all transition times and they are in communication with families that attend or need extra support.
Exit interview conducted.
Report and Appeal Rights provided via email |