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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013417305
Report Date: 06/21/2024
Date Signed: 06/21/2024 02:37:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/08/2024 and conducted by Evaluator Diana Campos
COMPLAINT CONTROL NUMBER: 02-CC-20240408153413
FACILITY NAME:S.S.U.C. - DE COLORES HEADSTART & EARLY HEADSTARTFACILITY NUMBER:
013417305
ADMINISTRATOR:MICHELLE FREEMANFACILITY TYPE:
850
ADDRESS:1155 - 35TH AVENUETELEPHONE:
(510) 535-6106
CITY:OAKLANDSTATE: CAZIP CODE:
94601
CAPACITY:134CENSUS: 7DATE:
06/21/2024
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Rosalba TutakhilTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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9
Parent discovered a bruise on the child's left arm and parent believes it happened in the day care.
INVESTIGATION FINDINGS:
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3
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13
LPA's M. Caro and D. Campos met with center Director Rosalba Tutakhil for a complaint investigation regarding the above allegation. Present for the investigation were 7 staff members and 7 children in care. It was alleged that a child sustained a minor unexplained injury while in care. During the course of the investigation, interviews were conducted. Per reporting party, an incident occurred when she discovered a bruise on child's left arm after picking her up from day care. Per staff interviews, children obtain small bruises or scratches due to normal child play. None of the interviewed staff reported observing any injury while the child was in care nor did she display signs of having sustained an injury while in care. Interviews disclosed that although children have sustained occasional minor scratches or bruises, these minor injuries have occurred as a result of normal routines of children play. Based on the investigative findings, there was no evidence that proved whether or not the injury occurred while in care. In addition, there was no evidence to prove or disprove that, if the injury did occur, it was due to lack of supervision. Therefore, the allegation is determined to be unsubstantiated at this time.

A Notice of Site Visit was provided and must remain posted for 30 days.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/08/2024 and conducted by Evaluator Diana Campos
COMPLAINT CONTROL NUMBER: 02-CC-20240408153413

FACILITY NAME:S.S.U.C. - DE COLORES HEADSTART & EARLY HEADSTARTFACILITY NUMBER:
013417305
ADMINISTRATOR:MICHELLE FREEMANFACILITY TYPE:
850
ADDRESS:1155 - 35TH AVENUETELEPHONE:
(510) 535-6106
CITY:OAKLANDSTATE: CAZIP CODE:
94601
CAPACITY:134CENSUS: 7DATE:
06/21/2024
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:RosaTIME COMPLETED:
02:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff uses a harsh direct tone that intimidates day care children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
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13
LPA's M. Caro and D. Campos met with center Director Rosalba Tutakhil for a complaint investigation regarding the above allegation. Present for the investigation were 7 staff and 7 children in care. It was alleged that Staff uses a harsh direct tone that intimidates day care children. During the course of the investigation, interviews were conducted and files reviewed. Per reporting party, a child became visibly nervous while being given directions from teacher. Interviews disclosed that although teacher does have a loud voice and is very direct when talking to children, it is not in a mean or threatful way. None of the staff interviewed reported observing any concerns regarding any of the teachers. Interviews also disclosed that children in this class are very attached and display a close relationship with both teachers in the classroom. Based on the investigative findings, there was no evidence to prove whether or not the allegation did or did not occur. Therefore, the allegation is determined to be unsubstantiated at this time.

A Notice of Site Visit was provided and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 2