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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013418519
Report Date: 05/13/2025
Date Signed: 05/13/2025 03:02:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2025 and conducted by Evaluator Briana Plumboy
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250416110611
FACILITY NAME:PALASTI, ADRIENNE EFACILITY NUMBER:
013418519
ADMINISTRATOR:PALASTI, ADRIENNE EFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(510) 427-2351
CITY:CASTRO VALLEYSTATE: CAZIP CODE:
94546
CAPACITY:14CENSUS: 5DATE:
05/13/2025
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Adrienne Palasti- LicenseeTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Personal Rights- Licensee yells at day care child
INVESTIGATION FINDINGS:
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On 5/13/25, LPA Plumboy met with licensee Adrienne Palasti for a complaint investigation regarding the above allegation. Present during the inspection was licensee, assistant Andrea DeLa Torre, 4 preschool age children in care, and 1 school age child.
Based on interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.
An exit interview was conducted with licensee Adrienne Palasti.
A notice of site visit was posted and must remain posted for a period of 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Briana Plumboy
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2025 and conducted by Evaluator Briana Plumboy
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250416110611

FACILITY NAME:PALASTI, ADRIENNE EFACILITY NUMBER:
013418519
ADMINISTRATOR:PALASTI, ADRIENNE EFACILITY TYPE:
810
ADDRESS:20559 WISTERIA STTELEPHONE:
(510) 427-2351
CITY:CASTRO VALLEYSTATE: CAZIP CODE:
94546
CAPACITY:5CENSUS: 5DATE:
05/13/2025
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Adrienne Palasti- LicenseeTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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9
Personal Rights- Licensee handled day care child in a rough manner
INVESTIGATION FINDINGS:
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On 5/13/25, LPA Plumboy met with licensee Adrienne Palasti for a complaint investigation regarding the above allegation. Present during the inspection was licensee, assistant Andrea DeLa Torre, and 3 preschool age children in care.
Based on interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.
An exit interview was conducted with licensee Adrienne Palasti.
A notice of site visit was posted and must remain posted for a period of 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Briana Plumboy
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2025 and conducted by Evaluator Briana Plumboy
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250416110611

FACILITY NAME:PALASTI, ADRIENNE EFACILITY NUMBER:
013418519
ADMINISTRATOR:PALASTI, ADRIENNE EFACILITY TYPE:
810
ADDRESS:20559 WISTERIA STTELEPHONE:
(510) 427-2351
CITY:CASTRO VALLEYSTATE: CAZIP CODE:
94546
CAPACITY:5CENSUS: 5DATE:
05/13/2025
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Adrienne Palasti- LicenseeTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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9
Personal Rights- Licensee engaged in an inappropriate altercation in the presence of daycare children
INVESTIGATION FINDINGS:
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On 5/13/25, LPA Plumboy met with licensee Adrienne Palasti for a complaint investigation regarding the above allegation. Present during the inspection was licensee, assistant Andrea DeLa Torre, 4 preschool age children in care, and 1 school age child.
The allegation that the licensee engaged in an inappropriate altercation in the presence of daycare children has been SUBSTANTIATED. Per licensee, the ABA therapist raised her voice toward the licensee, and followed licensee throughout her home yelling at her. Licensee asked the therapist to leave her home multiple times resulting in them exchanging words in voice tones that may or may not be excepting by all children in care. Based on LPAs observations and record review(s), the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Title 22, Division 12, Chapter 3, Article 6, Section 102423(a)(1) is being cited on the attached LIC. 9099D.
An exit interview was conducted with licensee Adrienne Palasti.
A notice of site visit was posted and must remain posted for a period of 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Briana Plumboy
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 52-CC-20250416110611
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: PALASTI, ADRIENNE E
FACILITY NUMBER: 013418519
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/23/2025
Section Cited
CCR
102423(a)(1)
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(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following:
(1) To be treated with dignity in his/her personal relationship with staff and other persons.
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On or before 5/23/25, licensee will watch the "Children's Personal Rights in Childcare" on the CCLD website. The licensee will write a statement regarding how a disagreement between herself and another adult can violate a child's personal relationship with staff and other persons.
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This requirement was not met as evidenced by: a therapist was present at the facility who had more than one disagreement with the licensee in front of the children and resultied in one or more voices being raise which posed a potential risk to the health, safety, or personal rights to persons in care.
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The licensee will email the written statement to LPA Plumboy no later than 5/23/2025 at 5:00 PM.
Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Briana Plumboy
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4