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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013419480
Report Date: 10/29/2025
Date Signed: 10/29/2025 10:07:07 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2025 and conducted by Evaluator Randy Miranda
COMPLAINT CONTROL NUMBER: 52-CC-20250926163748
FACILITY NAME:HEARTS AND HANDS CHRISTIAN CHILDCARE & PRESCHOOLFACILITY NUMBER:
013419480
ADMINISTRATOR:TORRES, GABRIELLAFACILITY TYPE:
850
ADDRESS:4111 ALDER AVENUETELEPHONE:
(510) 792-6200
CITY:FREMONTSTATE: CAZIP CODE:
94536
CAPACITY:100CENSUS: 30DATE:
10/29/2025
UNANNOUNCEDTIME BEGAN:
08:32 AM
MET WITH:Hazel MeregillanoTIME COMPLETED:
10:10 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Admission Agreement - Licensee did not adhere to day care child's Admission Agreement.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On October 29, 2025, at 8:32am, Licensing Program Analysts (LPA) Randy Miranda met with center director Hazel Meregillano to deliver the findings from a complaint investigation for the above allegation. Present during the inspection was the center director, 3 teachers, and 30 preschool children.
The reporting party (RP) alleged that the facility did not follow the daycare child's Admission Agreement by not implementing the three-warning program in response to behavioral issues.
However, when a child is newly enrolled and admitted on a trial basis with a two-month probationary period, the facility may dismiss the child without providing a stated reason during that time. Based on interviews, record reviews, and observations, LPA determined that there is not a preponderance of evidence to prove the alleged violation did or did not occur, meaning the allegations may have happened or are valid. Therefore, the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided.
Exit interview conducted and reviewed with center director Hazel Meregillano.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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