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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013419488
Report Date: 11/07/2024
Date Signed: 11/07/2024 02:00:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2024 and conducted by Evaluator Jyoti Saini
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20240924142834
FACILITY NAME:BRIGHT HORIZONS AT DUBLINFACILITY NUMBER:
013419488
ADMINISTRATOR:NEIBERGER, SUSANFACILITY TYPE:
850
ADDRESS:7035 DUBLIN BLVDTELEPHONE:
(925) 479-9573
CITY:DUBLINSTATE: CAZIP CODE:
94568
CAPACITY:85CENSUS: 47DATE:
11/07/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Director Susan NeibergerTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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8
9
-Staff hit a day care child.
INVESTIGATION FINDINGS:
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2
3
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5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Jyoti Saini arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPA met with Director Susan Neiberger and explained the purpose of the inspection. Present for today's visit, there were nine (9) staff members supervising 47 children.
Based on the interviews and record reviews, interview revealed that no one witnessed the incident in which a child was allegedly hit while being changed. The interview revealed that the staff utilizes a firm voice for discipline but does not hit the children in care. Therefore, the alleged staff hit the child may have occurred or is valid; there is no preponderance of evidence to prove the alleged violation. Therefore, the allegation is "Unsubstantiated."
Appeal rights were given. An exit interview was conducted with Director, Susan Neiberger. A notice of site visit was posted and must remain posted for a period of 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2024 and conducted by Evaluator Jyoti Saini
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20240924142834

FACILITY NAME:BRIGHT HORIZONS AT DUBLINFACILITY NUMBER:
013419488
ADMINISTRATOR:NEIBERGER, SUSANFACILITY TYPE:
850
ADDRESS:7035 DUBLIN BLVDTELEPHONE:
(925) 479-9573
CITY:DUBLINSTATE: CAZIP CODE:
94568
CAPACITY:85CENSUS: 47DATE:
11/07/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Director Susan NeibergerTIME COMPLETED:
11:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Licensee did not comply with reporting requirements.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Jyoti Saini arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPA met with Director Susan Neiberger and explained the purpose of the inspection. Present for today's visit, there were nine (9) staff members supervising 47 children.
Based on the interviews, observations, and record reviews, the facility acknowledged that an incident occurred on 09/06/2024, which was investigated by internal management. However, it was never reported to the Community Care Licensing Division (CCLD). The preponderance of evidence standard has been met; therefore, the allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, Section 101212 (d) is being cited on the attached LIC 9099D.
Appeal rights were given. An exit interview was conducted with Director, Susan Neiberger. A notice of site visit was posted and must remain posted for a period of 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 52-CC-20240924142834
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: BRIGHT HORIZONS AT DUBLIN
FACILITY NUMBER: 013419488
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/07/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/15/2024
Section Cited
CCR
101212(d)
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01212 (d) Reporting Requirements: Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event.
This requirement is not met as evidence by:
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2
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7
The Facility shall watch the "Child Care Reporting Requirements" at www.ccld.childcarevideos.org and submit a written statement explaining when and how an event should be reported to the Community Care Licensing Division(CCLD) by the POC date.
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Based on the record review, the licensees did not comply with the section cited above. The facility failed to report the incident to the Community Care Licensing Division (CCLD) that occurred in september 2024, which poses a potential health, safety, or personal rights risk to persons in care.
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7
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7
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7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2024 and conducted by Evaluator Jyoti Saini
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20240924142834

FACILITY NAME:BRIGHT HORIZONS AT DUBLINFACILITY NUMBER:
013419488
ADMINISTRATOR:NEIBERGER, SUSANFACILITY TYPE:
850
ADDRESS:7035 DUBLIN BLVDTELEPHONE:
(925) 479-9573
CITY:DUBLINSTATE: CAZIP CODE:
94568
CAPACITY:85CENSUS: 47DATE:
11/07/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Director Susan NeibergerTIME COMPLETED:
11:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Licensee speaks inappropriately in the presence of daycare children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Jyoti Saini arrived unannounced to deliver the findings from a complaint investigation for the above allegation. LPA met with Director Susan Neiberger and explained the purpose of the inspection. Present for today's visit, there were nine (9) staff members supervising 47 children.
Based on interviews, record review, and observation, LPA determined that an incident did occur involving a disagreement among the staff and management. However, interviews revealed that this disagreement did not occur in the children's presence. Therefore, the alleged Licensee speaks inappropriately in the presence of daycare children may have occurred or is valid, there is no preponderance of evidence to prove the alleged violation. Therefore, the allegation is "Unsubstantiated."

Appeal rights were given. An exit interview was conducted with Director, Susan Neiberger. A notice of site visit was posted and must remain posted for a period of 30 days.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Jyoti Saini
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4