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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 013422037
Report Date: 08/20/2025
Date Signed: 08/20/2025 04:10:23 PM

Document Has Been Signed on 08/20/2025 04:10 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME:KIDANGO - REACHFACILITY NUMBER:
013422037
ADMINISTRATOR/
DIRECTOR:		NORA TENTLEFACILITY TYPE:
830
ADDRESS:16335 E. 14TH STTELEPHONE:
(510) 481-4526
CITY:SAN LEANDROSTATE: CAZIP CODE:
94578
CAPACITY: 25TOTAL ENROLLED CHILDREN: 22CENSUS: 19DATE:
08/20/2025
TYPE OF VISIT:Annual/RequiredUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
01:00 PM
MET WITH:Nora Alvarez-TentleTIME VISIT/
INSPECTION COMPLETED:
04:25 PM
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On August 20, 2025, Licensing Program Analyst (LPA) K. Medrano met with Director Nora Alvarez Tentle for an unannounced annual required inspection of Kidango Reach Infant Center. Present during the inspection were the Director and eight additional associated teachers. The total number of children enrolled is 22, with 19 children present at the time of the inspection. The center was operating within the required teacher-to-child ratio. The facility operates Monday through Friday, from 7:30 AM to 5:30 PM, serving infants 0 to Two years old with a toddler component (18-36 months.)

The facility is located at the Reach Ashland Youth Center, with the entrance on the left side of the building. Children are signed in and out using a tablet-based program called Kindersign. The center includes two classrooms and a bathroom with three child-accessible toilets. Each classroom has cubbies labeled with children’s names for storing personal items. There are see-through cribs and changing tables positioned within arm’s reach of sinks. Classrooms are furnished with child-sized tables and chairs. During the inspection, LPA observed children napping on cots with personal blankets and bedsheets. Each classroom has a designated isolation area for sick children, either in the director’s office or the infant crib area, depending on the situation. The director was reminded that the isolation area must not be used by other children during illness and must be sanitized after use.

LPA observed the bulletin board displaying the Parent’s Rights poster, Emergency Disaster Plan, and Facility License. LPA also discussed the required postings for lead testing (LIC 9275, LIC 9276, and LIC 999) and advised the director to ensure these are posted for public view. All hazardous materials and toxins were observed to be stored out of children’s reach. The facility has a fully charged fire extinguisher, working smoke and carbon monoxide detectors, a telephone, and a fully stocked first aid kit.

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NAME OF LICENSING PROGRAM MANAGER: Wynn Norona
NAME OF LICENSING PROGRAM ANALYST: Kassandra Medrano
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 08/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 08/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
Page: 1 of 5
California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: KIDANGO - REACH
FACILITY NUMBER: 013422037
VISIT DATE: 08/20/2025
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The classroom and outdoor furniture were safe and free of sharp edges. Learning materials were neatly organized, and toys were stored in safety bins and cabinets for easy access by children. The center provides breakfast, lunch, and an afternoon snack. Based on observation, water and 1% milk are available to children, along with milk alternatives for infants with dietary restrictions. All food is provided by the facility, including accommodations for children with special dietary needs supported by a medical statement. A snack and meal menu were observed posted in each classroom. Staff files reviewed during the inspection showed current CPR and First Aid certifications.

The director confirmed that at least one certified staff member is present at all times, including during off-site activities. Children’s files were reviewed and found to be complete and up to date. The last documented fire/disaster drill was conducted on July 31, 2025. The facility conducts emergency drills monthly in accordance with Kidango policy. LPA confirmed that the teacher-to-child ratio was in compliance during the inspection. The director acknowledged understanding of the facility’s license conditions, limitations, and capacity specifications, and affirmed that children are always visually supervised. Trash cans used for solid waste have tight-fitting lids.

LPA Medrano observed the outdoor play area, which includes a play structure with a slide and soft cushioning to absorb falls. There is also a sand play area and appropriate equipment for the children served. The outdoor space is fully fenced with secured gates and provides ample shade. No bodies of water were observed. Staff reported that water play is conducted with water kept under two inches and removed after use. There are no firearms on the premises.

Director Nora Alvarez Tentle was reminded that California law requires licensed childcare centers to report unusual incidents or injuries involving children to both the child’s parents and the Department of Social Services using the Unusual Incident/Injury Report (LIC 624). These incidents must be reported within 24 hours via phone, fax, or email.

This facility provides Incidental Medical Services – IMS. LPA reviewed storage of “medication and equipment/supplies, and reviewed children’s, personnel, and administrative records. For IMS information see PIN 22-02-CCP. The following information regarding ADA was provided: US Department of Justice (USDOJ) toll-free ADA Information Line at (800) 514-0301 (voice) or (800) 514-0383 (TTY) and link to publication. Commonly Asked Questions about Child Care Centers and the ADA are available at: https://www.ada.gov/resources/child-carecenters/.



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NAME OF LICENSING PROGRAM MANAGER: Wynn Norona
NAME OF LICENSING PROGRAM ANALYST: Kassandra Medrano
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 08/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2025
LIC809 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: KIDANGO - REACH
FACILITY NUMBER: 013422037
VISIT DATE: 08/20/2025
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 LPA reminded Director Nora Alvarez Tentle to have all prescribed and non-prescribed medications to have original containers with unaltered labels. The center has LIC 9221 (Parent Consent for Administrating Medications form) on file for each child. The Director was informed about the Provider Information Notices (PINs) on CCLD website. The Director was reminded of Mandated Reporter Training available on CCLD website. Training must be renewed every two years. LPA discussed the safe sleep regulations with the facility representative and discussed the Child Care Licensing Safe Sleep webpage at https://www.cdss.ca.gov/inforesources/child-care-licensing/public-information-andresources/safe-sleep as an additional resource. LPA also informed facility representative of the importance of checking for recalled infant devices on the United States Consumer Product Safety Commission (CPSC) website at https://www.cpsc.gov/ and recommended they register all infant devices with the CPSC to be notified of any recalls on their purchased equipment.

Assembly Bill (AB) 2370, Chapter 676, Statutes of 2018, requires all licensed Child Care Centers (CCCs) constructed before January 1, 2010, to test their water (used for drinking and food preparation) for lead contamination before January 1, 2023, and then every 5-years after the date of the first test. For childcare center licenses issued after July 1, 2022, the licensee shall test their water for lead within 180 days of licensure pursuant to Written Directives section 101700 (PIN 21-21.1CCP). LPA verified that the lead testing was completed in accordance with the Written Directives outlined in PIN 21-21.1-CCP.

Community Care Licensing Division (CCLD) regularly sends information to licensed facilities, providers, and stakeholders by way of Provider Information Notices (PIN), Program Quarterly Update Newsletters and other important information communication platform. To receive important licensed-related information to licensed facilities, visit the CCLD Important Information website at https://www.cdss.ca.gov/inforesources/community-care-licensing/subscribe and select the Child Care option to receive email communication.



Please complete the survey and share your inspection experience. If you have any questions regarding the process or CARE tools, please send email inquiries to inspectionprocess@dss.ca.gov. For additional information regarding the inspection and its tools and methods, please visit the Program website at www.cdss.ca.gov/inforesources/community-care-licensing/inspection-process.

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NAME OF LICENSING PROGRAM MANAGER: Wynn Norona
NAME OF LICENSING PROGRAM ANALYST: Kassandra Medrano
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 08/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2025
LIC809 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: KIDANGO - REACH
FACILITY NUMBER: 013422037
VISIT DATE: 08/20/2025
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Nora, Facility representative, was reminded that all adults 18 and over, including employees and volunteers, except as specified in Health and Safety Code section 1596.871, must obtain a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to initial presence in a Child Care Center. A civil penalty of $100.00 minimum/day for a maximum of 5 days or, if the penalty is for a repeat violation, for a maximum of 30 days per person will be assessed if this regulation is violated. To improve the quality and value of the new inspection process, a survey may be sent to the email address provided.

No deficiencies were issued during today’s inspection. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Facility representative, Nora.

NAME OF LICENSING PROGRAM MANAGER: Wynn Norona
NAME OF LICENSING PROGRAM ANALYST: Kassandra Medrano
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 08/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2025
LIC809 (FAS) - (06/04)
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