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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013422062
Report Date: 03/11/2024
Date Signed: 03/11/2024 05:17:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/24/2024 and conducted by Evaluator Morgan Pringle
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20240124132156
FACILITY NAME:PRIMROSE SCHOOL OF LIVERMOREFACILITY NUMBER:
013422062
ADMINISTRATOR:GUPTA, SHUBRAFACILITY TYPE:
830
ADDRESS:2901 LAS POSITAS RDTELEPHONE:
(925) 215-7372
CITY:LIVERMORESTATE: CAZIP CODE:
94551
CAPACITY:62CENSUS: 41DATE:
03/11/2024
UNANNOUNCEDTIME BEGAN:
10:39 AM
MET WITH:Elora BelgumTIME COMPLETED:
05:10 PM
ALLEGATION(S):
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Out of Ratio
INVESTIGATION FINDINGS:
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On 3/11/2024 at 10:39am Licensing Program Analyst (LPA) Morgan Pringle met with Assistant Director Elora Belgum for a complaint that was regeived alleging facility was out of ratio. Present during LPA's visit was eleven (11) additional staff and forty-one (41) infants. Five classrooms (Toddler 1, Toddler 2, Toddler 3, Infant 1 and Infant 2) were toured for a health and safety inspection. Facility holds a license for preschool and school age as well.

At 10:50am LPA toured the facility for a health and safety inspection. At 11:15am LPA conducted file reviews of the staff and found that S1 and S2 do not have transcripts on file, due to the lack of documentation to prove the teachers qualifications, Toddler two (2) and Toddler one (1) classrooms were out of ratio .

At 1:00pm LPA toured the facility again during nap time and observed S1 in Toddler room 2 and S2 in Toddler room 1 supervising children alone. LPA informed the Assistant Director that S1 and S2 were alone and that they do not have transcripts on file.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 52-CC-20240124132156
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: PRIMROSE SCHOOL OF LIVERMORE
FACILITY NUMBER: 013422062
VISIT DATE: 03/11/2024
NARRATIVE
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Assistant Director informed LPA that the staff members are new and were going to bring their transcripts to her, but have not yet done so. LPA informed her that all documentation from staff needs to be completed and placed into the staff files prior to their first day present at the facility. Assistant Director then moved teachers from the preschool classrooms to Toddler room 2 and Toddler room 1 to remain in compliance.

Deficiency Cited During LPA's visit
  • Two Toddler room observed to be out of ratio

LPA determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 is being cited on the attached LIC 9099D. Failure to submit Proof of Corrections (POC) by Plan of Correction date may result in civil penalties.

A notice of site visit was given and must remain posted for 30 days.



Exit interview conducted and report was reviewed with Assistant Director Elora Belgum.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 52-CC-20240124132156
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: PRIMROSE SCHOOL OF LIVERMORE
FACILITY NUMBER: 013422062
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/11/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/12/2024
Section Cited
CCR
101416.5(b)(1)(A)
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There shall be a ratio of one teacher for every four infants in attendance.
(1) An aide may be substituted for a teacher when all of the following conditions are met:
(A) There is a fully qualified teacher directly supervising no more than 12 infants; and...
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Assistant Director will ensure that all classrooms remain in ratio at all times. A statement explaining how the facility will remain in ratio will be sent to LPA Pringle by POC date.
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This requirement was not met as evidenced by: LPA Pringle observed S1 and S2 alone in two of the Toddler classrooms supervising infants. This poses a potential risk to the health and safety of the children in care.
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Assistant Director must also watch and summarize the CCLD training video titled, "Teacher-to-Child Ratios in Child Care Centers" on the CCLD website.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Morgan Pringle
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3