<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013422432
Report Date: 10/28/2025
Date Signed: 11/03/2025 04:32:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/10/2025 and conducted by Evaluator Karina Canela
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20251010090658
FACILITY NAME:BRIGHT FUTURE EARLY LEARNING CENTERFACILITY NUMBER:
013422432
ADMINISTRATOR:VELIGENTI, JENELFACILITY TYPE:
850
ADDRESS:1515 CLAY ST., STE. 146TELEPHONE:
(510) 835-4012
CITY:OAKLANDSTATE: CAZIP CODE:
94612
CAPACITY:32CENSUS: DATE:
10/28/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Ayisha Lopes, DirectorTIME COMPLETED:
02:01 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility operating out of ratio.

Unqualified staff providing care and supervision to children in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
This is an Amended Report -
Licensing Program Analyst (LPA) Canela conducted an unannounced visit to this facility for the purpose of delivering findings for a complaint investigation regarding the above allegations. LPA was granted access into the facility and met with Director Ayisha Lopes. Present during today's visit were: Director, 20 Pre-schoolers, 1 fully qualified teacher, and 1 Teacher's aide.

During the investigation LPA conducted interviews with relevant parties, requested and received copies of documents, conducted a physical plant inspection, and made observations.

Report continued on LIC 9099-C

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Monica Mathur
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 02-CC-20251010090658
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: BRIGHT FUTURE EARLY LEARNING CENTER
FACILITY NUMBER: 013422432
VISIT DATE: 10/28/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The following was reported to The State of California Department of Social Services (DSS), Community Care Licensing (CCL), Oakland Regional Office: On 10/06/2025 at approximately 7:45 am, Bright Future Early Learning Center was out of ratio for about an hour and had staff without the proper qualifications providing care to children.
It was reported Staff, S1 and S2, were providing care and supervision to pre-school children for approximately one hour (between 7:45 am to 8:45 am).
S1, is a Teacher - they have completed 9 units of Early Childcare Education (ECE). S1 is enrolled to complete additional ECE units to qualify as a Fully Qualified Teacher by December 2025.
S2, is an Aide - they currently have not completed any ECE units, but are in progress and enrolled for the 6 ECE units.

Interviews conducted revealed Lead Fully Qualified Teacher, staff (S3), arrived on site at approximately 8:45 am or 9:00 am. Additionally, Staff (S4) had called out sick on 10/06/2025.
The facility had also self-reported the incident on 10/09/2025 to the Oakland Regional Office. Director did contract a substitute for the day to mitigate the situation, however the substitute arrived at approximately 10:00 am. Director was also out sick for the day.

Per regulation 101216.1(b)(2)(c) Teacher Qualifications and Duties, a Teacher shall have on-site supervision by a fully qualified teacher. Interviews indicated S1 and S2 were providing care to pre-school children without the supervision of a Fully Qualified Teacher as required.

Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegations are SUBSTANTIATED.

Deficiencies cited (see LIC 9099-D page) from the California Code of Regulations, Title 22, Division 12, Chapter 1. Failure to correct the deficiencies and/or repeat deficiencies within a 12 - month period may result in civil penalties. Appeal Rights Provided.


Exit interview conducted with Director Ayisha Lopes whose signature confirms receipt.
A notice of site visit was given and must remain posted for 30 consecutive days.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Karina Canela
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 02-CC-20251010090658
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: BRIGHT FUTURE EARLY LEARNING CENTER
FACILITY NUMBER: 013422432
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/28/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/30/2025
Section Cited
HSC
1597.055(c)
1
2
3
4
5
6
7
1597.055 Day care center teachers; qualifications (c) A teacher...shall have onsite supervision by a fully qualified teacher until six of the units specified in subdivision (b) are completed....This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Director to submit their detailed written plan of correction of how they will ensure future complaince with the regulation to Communiity Care Licensing. POC Due 10/30/2025
8
9
10
11
12
13
14
Based on interviews, record review, and Incident report submitted to CCL, the Facility failed to meet the regulation above due to having a Teacher (S1 and Aide (S2) providing care to children without the supervision of a fully qualified teacher. This is a potential health, safety and...
8
9
10
11
12
13
14
...personal rights risk to children in care.
Type B
10/30/2025
Section Cited
CCR
101216.3(b)
1
2
3
4
5
6
7
101216.3 Teacher-Child Ratio: (b) The licensee may use teacher aides in a teacher-child ratio of one teacher and one aide for every 15 children in attendance....This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Director to submit their detailed written plan of correction of how they will ensure future complaince with the regulation to Communiity Care Licensing. POC Due 10/30/2025
8
9
10
11
12
13
14
Based on interviews & record review, the Facility failed to meet the regulation above due to having a Teacher (S1 and Aide (S2) providing care to children to more than 15 children without supervision of a fully qualified teacher. This is a potential health, safety and...
8
9
10
11
12
13
14
...personal rights risk to children in care.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Monica Mathur
LICENSING EVALUATOR NAME: Karina Canela
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3