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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013422433
Report Date: 03/27/2024
Date Signed: 03/27/2024 03:26:32 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/12/2024 and conducted by Evaluator Diana Campos
COMPLAINT CONTROL NUMBER: 02-CC-20240112151958
FACILITY NAME:BRIGHT FUTURE EARLY LEARNING CENTERFACILITY NUMBER:
013422433
ADMINISTRATOR:VELIGENTI, JENELFACILITY TYPE:
830
ADDRESS:1515 CLAY ST., STE. 146TELEPHONE:
(510) 835-4012
CITY:OAKLANDSTATE: CAZIP CODE:
94612
CAPACITY:20CENSUS: 16DATE:
03/27/2024
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Karen TerpeningTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Child exited the play yard without staff knowledge.
INVESTIGATION FINDINGS:
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On 03/27/2024 Licensing Program Analyst (LPA) D. Campos met with Lead Teacher Karen Terpening for the purpose of conducting a complaint investigation regarding the above allegation. Present for the investigation were 8 staff and 16 children in care. It was alleged that a child exited the play yard without staff knowledge. During the course of the investigation interviews were conducted, classrooms and outdoor play area were observed, and records reviewed. Per interviews conducted it was brought to the attention of a staff by a parent, that a child was alone in the infant/toddler classroom. Staff immediately returned the child to the supervising staff in the outdoor play yard. Based on interviews which were conducted, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED.
California Code of Regulations, (Title 22, Division & Chapter Number 102417), are being cited on the attached LIC 9099D. See 9099C attached.
Exit interview conducted and report reviewed with Lead Teacher Karen Terpening.
Notice of Site Visit was provided and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 02-CC-20240112151958
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: BRIGHT FUTURE EARLY LEARNING CENTER
FACILITY NUMBER: 013422433
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/27/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/28/2024
Section Cited
CCR
101229(a)(1)
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Care and Supervision. No child(ren) shall be left without the supervision, including visual observation, of a teacher at any time except as specified in sections 101216.2(e)(1) and 101230(c)(1).
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POC: By 3/28/24, a written plan of action will be submitted to Licensing detailing steps staff will take to ensure visual supervision at all times.
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This requirement was not met as evidenced by, staff was notified by a parent that a child was alone in a classroom which poses an immediate risk to the health and safety of persons in care.
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• Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 02-CC-20240112151958
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: BRIGHT FUTURE EARLY LEARNING CENTER
FACILITY NUMBER: 013422433
VISIT DATE: 03/27/2024
NARRATIVE
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LPA D. Campos informed Lead Teacher Karen Terpening that this report dated 3/27/24 documents 1 Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPA D. Campos informed the Lead Teacher Karen Terpening to provide a copy of this licensing report dated 3/27/24 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5