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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013422437
Report Date: 04/16/2024
Date Signed: 04/16/2024 02:57:44 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/08/2024 and conducted by Evaluator Manel Estoesta
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20240408155147
FACILITY NAME:CAPE ALMOND CENTERFACILITY NUMBER:
013422437
ADMINISTRATOR:NORMA CASTANEDAFACILITY TYPE:
850
ADDRESS:1401 ALMOND AVE.TELEPHONE:
(925) 443-3434
CITY:LIVERMORESTATE: CAZIP CODE:
94550
CAPACITY:64CENSUS: 19DATE:
04/16/2024
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Acting Site Director Christine Del Rosario, Education Manager Jessica Fleck and Site Director Norma CastanedaTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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1. Personal Rights - Staff member pushed a daycare child.
INVESTIGATION FINDINGS:
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 On 4/16/2024 at 11 am, Licensing Program Analyst (LPA) Manel Estoesta conducted a complaint investigation. LPA met with the Acting Site Director Christine Del Rosario, Education Manager Jessica Fleck and Site Director Norma Castaneda, and explained the nature of the visit. Present on this visit were 8 Staff and 19 Infants/Toddlers.
Finding was delivered on this visit.
The Reporting Party (RP) alleged of a Staff member pushed a daycare child. LPA conducted Staff Interview and Record Review.
Based on the interviews and information obtained throughout the investigation, the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED.
Notice of site visit was given and must remain posted for 30 days. Exit interview conducted with the Site Director Norma Castaneda.
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/08/2024 and conducted by Evaluator Manel Estoesta
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20240408155147

FACILITY NAME:CAPE ALMOND CENTERFACILITY NUMBER:
013422437
ADMINISTRATOR:NORMA CASTANEDAFACILITY TYPE:
850
ADDRESS:1401 ALMOND AVE.TELEPHONE:
(925) 443-3434
CITY:LIVERMORESTATE: CAZIP CODE:
94550
CAPACITY:64CENSUS: 19DATE:
04/16/2024
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Acting Site Director Christine Del Rosario, Education Manager Jessica Fleck and Site Director Norma CastanedaTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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9
2. Reporting Requrements - Staff failed to report an incident of a Child's Personal Rights Violation.
INVESTIGATION FINDINGS:
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On 4/16/2024 at 11 am, Licensing Program Analyst (LPA) Manel Estoesta conducted a complaint investigation. LPA met with the Acting Site Director Christine Del Rosario and Education Manager Jessica, and explaine the nature of the visit. Present on this visit were 8 Staff and 19 Infants/Toddlers.

Finding was delivered on this visit.

The Reporting Party (RP) alleged that Staff failed to report an incident of a Child's Personal Rights Violation. LPA conducted interviews and record review.

Based on the interviews conducted and record review, the Site Director failed to notify the Department of an unusual incident, in a timely manner. The Unusual Incident was a suspected Children’s Personal Rights Violation dated 1/23/2024, reported by a parent to the Staff. CAPE Management only reported the incident on 2/5/2024 to the Regional Office.
Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 52-CC-20240408155147
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: CAPE ALMOND CENTER
FACILITY NUMBER: 013422437
VISIT DATE: 04/16/2024
NARRATIVE
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Based on LPA Estoesta's conducted interviews, and record review, the preponderance of evidence standard has been met, therefore the above allegation is to be SUBSTANTIATED.

The licensee is in violation of Reporting Requirements 101212(d) Upon the occurrence, during the operation of the childcare center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event.......

LPA Estoesta informed the Site Director that this report dated 4/16/2024 included a Type B Citation which shall be posted for 30 consecutive days as there is a potential risk to the health, safety, or personal rights of children in care.

See LIC 9099 D for the Plan of Correction (POC).

For Child Care Transparency Website (Licensing Facility Inspection Reports), please follow the links below.


https://cdss.ca.gov/inforesources/community-care-licensing/facility-search-welcome
https://www.ccld.dss.ca.gov/carefacilitysearch/

Exit interview conducted and report was reviewed with the Site Director Norma Castaneda.

SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 52-CC-20240408155147
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: CAPE ALMOND CENTER
FACILITY NUMBER: 013422437
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/16/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/26/2024
Section Cited
CCR
101212(d)
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Reporting Requirements 101212(d) Upon the occurrence, during the operation of the childcare center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours........
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CAPE management will conduct and record Staff Meeting to review the Reporting Requirements regulation. POC proof needs to be mailed to the Regional Office by POC due date.
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The Unusual Incident was a suspected Children’s Personal Rights Violation dated 1/23/2024, reported by a parent to the Staff. CAPE Management only reported the incident on 2/5/2024 to the Regional Office which is a potential risk to the health and safety of the children in care.
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LPA recommended the Child Care Center Operators Child Care Reporting Requirements video on the Staff Meeting. LPA provided the Regional Office email to send the Unusual Incidents Reports to CCLOaklandSouthChildCare@dss.ca.gov.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4