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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013422438
Report Date: 04/03/2024
Date Signed: 04/03/2024 12:07:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/19/2024 and conducted by Evaluator Manel Estoesta
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20240119132330
FACILITY NAME:CAPE ALMOND CENTERFACILITY NUMBER:
013422438
ADMINISTRATOR:NORMA CASTANEDAFACILITY TYPE:
830
ADDRESS:1401 ALMOND AVE.TELEPHONE:
(925) 443-3434
CITY:LIVERMORESTATE: CAZIP CODE:
94550
CAPACITY:17CENSUS: 9DATE:
04/03/2024
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Site Director Norma CastanedaTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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1. Personal Rights - Staff yelled at infants in care.
INVESTIGATION FINDINGS:
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On 4/3/2024 at 10 am, Licensing Program Analyst (LPA) Manel Estoesta conducted a subsequent Complaint Investigation. LPA met with the Site Director Norma Castaneda and explained the nature of the visit. Present on this visit were 8 Staff, 7 toddlers and 2 infants. The facility operates from Monday, Tuesday, Thursday and Friday 8 am to 5 pm, and Wednesday 8 am to 2:30 pm.

The finding for the above allegation was delivered during the visit.

LPA Estoesta conducted record review which showed incidents of "Teacher speaks harshly to children" and “Staff was observed using harsh tone throughout day." LPA Estoesta's conducted interview statements of Staff “raised voice,” “yells,” “escalating voice,” talks “loudly” in the presence of and or with children in care, and “you can hear the loud voice of the Staff, if you are in the other room or at the outdoor play area" which posed a potential risk to the health, safety, or personal rights of children in care.

Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 52-CC-20240119132330
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: CAPE ALMOND CENTER
FACILITY NUMBER: 013422438
VISIT DATE: 04/03/2024
NARRATIVE
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Based on LPA Estoesta's conducted interviews, and record review, the preponderance of evidence standard has been met, therefore the above allegation is to be SUBSTANTIATED.

The licensee is in violation of Child’s Personal Rights Section 101223 (a)(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature.

LPA Estoesta informed the Site Director that this report dated 4/3/2024 included a Type B Citation which shall be posted for 30 consecutive days as there is a potential risk to the health, safety, or personal rights of children in care.

See LIC 9099 D for the Plan of Correction (POC).

For Child Care Transparency Website (Licensing Facility Inspection Reports), please follow the links below.


https://cdss.ca.gov/inforesources/community-care-licensing/facility-search-welcome
https://www.ccld.dss.ca.gov/carefacilitysearch/

Exit interview conducted and report was reviewed with the Site Director Norma Castaneda.

SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 52-CC-20240119132330
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: CAPE ALMOND CENTER
FACILITY NUMBER: 013422438
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/03/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/17/2024
Section Cited
CCR
101223(a)(3)
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Child’s Personal Rights Section 101223 (a)(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature…
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On 1/31/2024, CAPE management reviewed and watched with the Staff of the video Children’s Personal Rights in Child Care https://ccld.childcarevideos.org. Staff also reviewed and signed the CAPE Standards of Conduct again.
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LPA Estoesta conducted record review which showed incidents of "Teacher speaks harshly to children" and “Staff was observed using harsh tone throughout day..........which posed an immediate risk to the health, safety, or personal rights of children in care.
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LPA Estoesta provided POC recommendations and CAPE Management will submit a written POC to the Regional Office via mail on or by the POC due date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3