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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013422444
Report Date: 01/26/2024
Date Signed: 01/26/2024 10:12:41 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/08/2023 and conducted by Evaluator Tasha Hackett-Alexander
COMPLAINT CONTROL NUMBER: 02-CC-20231108113926
FACILITY NAME:OAKLAND HEAD START - WEST GRAND CENTERFACILITY NUMBER:
013422444
ADMINISTRATOR:ROLANDA MCCOWANFACILITY TYPE:
830
ADDRESS:1058 WEST GRAND AVE.TELEPHONE:
(510) 538-2268
CITY:OAKLANDSTATE: CAZIP CODE:
94607
CAPACITY:18CENSUS: 2DATE:
01/26/2024
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:THEODORITA LORETTOTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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PERSONAL RIGHTS-Staff handles day care children in a rough manner.
INVESTIGATION FINDINGS:
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On January 26, 2024 at 8:00am, Licensing Program Analyst Tasha Alexander met with Teacher in charge Theodorita Loretto to deliver the findings to the above complaint allegation. Today center director Gloria Martinez is out sick today.

Upon arrival there are 2 infants present in the infant room along with 2 staff. During this analyst's last visit, interviews were conducted with the center director and 7 staff members. Today records were reviewed.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter number 1, are being cited on the attached LIC. 9099D.

An exit interview was conducted with Ms. Loretto. A notice of site visit was posted
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loretta Dyson
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:

DATE: 01/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 02-CC-20231108113926
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: OAKLAND HEAD START - WEST GRAND CENTER
FACILITY NUMBER: 013422444
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/26/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/09/2024
Section Cited
CCR
101223
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:
(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
THIE REQUIREMENT WAS NOT MET AS EVIDENCED BY: INTERVIEWS, AND RECORD REVIEWS WHICH REVEALED A STAFF MEMBER WHEN TRYING TO PICK CHILDREN UP, PICKS THEM UP BY THE ARM, WHICH MAY CAUSE HARM TO A CHILD.
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LICENSEE WILL ENSURE THAT STAFF CHILDREN PICK CHILDREN UP IN AN APPROPRIATE MANNER. LICENSEE WILL CONDUCT A TRAINING ON PERSONAL RIGHTS AND HOW TO PROPERLY PICK UP AND HANDLE CHILDREN IN CARE. LICENSEE WILL SUBMIT TO COMMUNITY CARE LICENSING A SUMMARY OF THE TRAINING AND A LIST OF ALL WHO ATTENDED BY
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2/9/2024
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Loretta Dyson
LICENSING EVALUATOR NAME: Tasha Hackett-Alexander
LICENSING EVALUATOR SIGNATURE:

DATE: 01/26/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/26/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2