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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013423711
Report Date: 01/12/2024
Date Signed: 01/12/2024 03:00:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/15/2023 and conducted by Evaluator Ashley Akinleye
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20231115140719
FACILITY NAME:SORTO, PATRICIAFACILITY NUMBER:
013423711
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 2DATE:
01/12/2024
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Patricia SortoTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
License
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 1/12/24 at 1:20pm Licensing Program Analyst (LPA) Ashley Akinleye arrived at the facility to conduct a complaint investigation. LPA was met by Patricia Sorto and granted access to the facility. LPA explained to licensee reason for visit.

Per the complaintant, the facility was operating out of ratio.

LPA conducted multiple interviews and toured the facility with the licensee.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with licensee Patricia Sorto.

Appeal rights and a Notice of Site Visit were provided to the licensee to post for 30 consecutive days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loretta Dyson
LICENSING EVALUATOR NAME: Ashley Akinleye
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/15/2023 and conducted by Evaluator Ashley Akinleye
PUBLIC
COMPLAINT CONTROL NUMBER: 02-CC-20231115140719

FACILITY NAME:SORTO, PATRICIAFACILITY NUMBER:
013423711
ADMINISTRATOR:SORTO, PATRICIAFACILITY TYPE:
810
ADDRESS:2820 MABEL ST.TELEPHONE:
(415) 533-2209
CITY:BERKELEYSTATE: CAZIP CODE:
94702
CAPACITY:8CENSUS: 2DATE:
01/12/2024
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Patricia SortoTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
License
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 1/12/24 at 1:20pm Licensing Program Analyst (LPA) Ashley Akinleye arrived at the facility to conduct a complaint investigation. LPA was met by Patricia Sorto and granted access to the facility. LPA explained to licensee reason for visit.

Per the complaintant, the facility was operating over capacity.

LPA conducted multiple interviews and toured the facility with the licensee.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with licensee Patricia Sorto.

Appeal rights and a Notice of Site Visit were provided to the licensee to post for 30 consecutive days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loretta Dyson
LICENSING EVALUATOR NAME: Ashley Akinleye
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 2