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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 013423714
Report Date: 04/23/2025
Date Signed: 04/23/2025 11:01:58 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2025 and conducted by Evaluator Kayla Merchant
COMPLAINT CONTROL NUMBER: 02-CC-20250226083856
FACILITY NAME:BONNEAUD, ELIZAFACILITY NUMBER:
013423714
ADMINISTRATOR:BONNEAUD, ELIZAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(858) 361-5475
CITY:BERKELEYSTATE: CAZIP CODE:
94703
CAPACITY:12CENSUS: 8DATE:
04/23/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:TIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Licensee failed to prevent inappropriate interaction between children
INVESTIGATION FINDINGS:
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On 4/23/2025 Licensing Program Analysts (LPAs) Kayla Merchant and Cherie Acosta conducted an unannounced Subsequent Complaint Investigation at Eliza Bonneaud's large Family Child Care Home. LPAs met with Eliza Bonneaud and explained the purpose of investigation. Complainant alleges that the licensee failed to prevent inappropriate interaction between children.

During course of investigation LPAs conducted facility inspection, observations, record review, interviews and obtained documents. It was determined that while the licensee and assistant were present, children in care engaged in inappropriate activity with each other which is a violation of the personal rights of children in care which poses an immediate risk to the Health, Safety or Personal Rights to children in care.
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Based on the interviews and information obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 is being cited on 9099-D page.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kayla Merchant
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 02-CC-20250226083856
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612
FACILITY NAME: BONNEAUD, ELIZA
FACILITY NUMBER: 013423714
VISIT DATE: 04/23/2025
NARRATIVE
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The attached type A violation is cited today and must be corrected by the due date. Upon receipt, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. All parents/guardians must sign an acknowledgement form of proof of receiving this report (LIC9224). The LIC 9224 must be placed in the child's file to be reviewed by licensing.

Exit interview was conducted and report was reviewed with Eliza Bonneaud.
A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED FOR 30 DAYS.
Appeal Rights Provided.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kayla Merchant
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 02-CC-20250226083856
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

FACILITY NAME: BONNEAUD, ELIZA
FACILITY NUMBER: 013423714
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/24/2025
Section Cited
CCR
102423(a)(2)
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(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee...These rights include, but are not limited to, the following:(2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.
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Licensee shall develop a written plan on changes in the home to aid in better supervision that ensures the safety of the children in care. The plan shall be read and signed by the Licensee and the 2 assistants. The POC is due 4/24/2025
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This requirement was not met as evidenced by:
Based on the interviews and information obtained children in care engaged in inappropriate activity with each other which is a violation of the personal rights of children in care which poses an immediate risk to the Health, Safety or Personal Rights to children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Kayla Merchant
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3