013423776-5-1-2025-02-CC-SJON-DHCPMD-20250605112611

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 013423776
Report Date: 05/01/2025
Date Signed: 05/01/2025 05:01:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2025 and conducted by Evaluator Diana Campos

COMPLAINT CONTROL NUMBER: 02-CC-20250306160555

FACILITY NAME:	HAPPA BABY SCHOOL		FACILITY NUMBER:	013423776
ADMINISTRATOR:	CAROL WONG		FACILITY TYPE:	860
ADDRESS:	5521 DOYLE STREET		TELEPHONE:	(510) 255-0244
CITY:	EMERYVILLE	STATE: CA	ZIP CODE:	94608
CAPACITY:	80	CENSUS: 53	DATE:	05/01/2025
		UNANNOUNCED	TIME BEGAN:	02:05 PM
MET WITH:	Carol Wong and Maegan (Wing) Tam		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff handle infants in a rough manner.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

LPAs D. Campos and D. Santiago met with Center Director Carol Wong for a subsequent complaint investigation regarding the above allegation. Present were 13 staff and 53 children in care consisting of 15 infants, 20 toddlers and 18 preschoolers. It was alleged that staff handle infants in a rough manner. During the course of the investigation, interviews were conducted. Although interviews did not disclose staff handle infants in a rough manner another party disclosed observing staff handle infants in a rough manner during a facility tour. During the investigation, children's personal rights were discussed. Based on the investigative findings, there was no evidence to determine whether or not the above allegation happened. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegation is unsubstantiated at this time.

Notice of Site Visit provided must remain posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:	DATE: 05/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2025 and conducted by Evaluator Diana Campos

COMPLAINT CONTROL NUMBER: 02-CC-20250306160555

FACILITY NAME:	HAPPA BABY SCHOOL		FACILITY NUMBER:	013423776
ADMINISTRATOR:	CAROL WONG		FACILITY TYPE:	860
ADDRESS:	5521 DOYLE STREET		TELEPHONE:	(510) 255-0244
CITY:	EMERYVILLE	STATE: CA	ZIP CODE:	94608
CAPACITY:	80	CENSUS: 53	DATE:	05/01/2025
		UNANNOUNCED	TIME BEGAN:	02:05 PM
MET WITH:	Carol Wong and Maegan (Wing) Tam		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff do not provide adequate supervision to the infants in care.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

LPAs D. Campos and D. Santiago met with Center Director Carol Wong for a subsequent complaint investigation regarding the above allegation. Present were 13 staff and 53 children in care consisting of 15 infants, 20 toddlers and 18 preschoolers. It was alleged that staff do not provide adequate supervision to the infants in care. During the course of the investigation, interviews were conducted and files were reviewed. During the investigation, children's personal rights and supervision were discussed. Based on the investigative findings, there was no evidence to determine whether or not the above allegation happened. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegation is unsubstantiated at this time.

Notice of Site Visit provided must remain posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:	DATE: 05/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 3

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND CC RO, 1515 CLAY STREET, SUITE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2025 and conducted by Evaluator Diana Campos

COMPLAINT CONTROL NUMBER: 02-CC-20250306160555

FACILITY NAME:	HAPPA BABY SCHOOL		FACILITY NUMBER:	013423776
ADMINISTRATOR:	CAROL WONG		FACILITY TYPE:	860
ADDRESS:	5521 DOYLE STREET		TELEPHONE:	(510) 255-0244
CITY:	EMERYVILLE	STATE: CA	ZIP CODE:	94608
CAPACITY:	80	CENSUS: 53	DATE:	05/01/2025
		UNANNOUNCED	TIME BEGAN:	02:05 PM
MET WITH:	Carol Wong and Maegan (Wing) Tam		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Satff are sleeping during nap time.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

LPAs D. Campos and D. Santiago met with Center Director Carol Wong for a subsequent complaint investigation regarding the above allegation. Present were 13 staff and 53 children in care consisting of 15 infants, 20 toddlers and 18 preschoolers. It was alleged that staff are sleeping during nap time. During the course of the investigation, interviews were conducted. Although interviews did not disclose any incident where a staff are sleeping during nap time, another party disclosed observing staff sleeping during nap time while on a facility tour. Based on the investigative findings, there was no evidence to determine whether or not the above allegation happened. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegation is unsubstantiated at this time.

Notice of Site Visit provided must remain posted for 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sherelle Johnson
LICENSING EVALUATOR NAME: Diana Campos
LICENSING EVALUATOR SIGNATURE:	DATE: 05/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 3