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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015601222
Report Date: 02/11/2026
Date Signed: 04/16/2026 02:11:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2026 and conducted by Evaluator James Sampair
PUBLIC
COMPLAINT CONTROL NUMBER: 15-AS-20260211152510
FACILITY NAME:CARDINAL POINT AT MARINER SQUAREFACILITY NUMBER:
015601222
ADMINISTRATOR:NGUYEN, AVONFACILITY TYPE:
741
ADDRESS:2431 MARINER SQUARE DRTELEPHONE:
(510) 337-1033
CITY:ALAMEDASTATE: CAZIP CODE:
94501
CAPACITY:153CENSUS: 95DATE:
02/11/2026
UNANNOUNCEDTIME BEGAN:
03:45 PM
MET WITH:Executive Director Avon NguyenTIME COMPLETED:
05:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff not ensuring resident's personal property is kept safe and secure.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 02/11/2026, at 3:45 PM, Licensing Program Analyst (LPA) James Sampair arrived unannounced to conduct this 10-day complaint visit. The LPA explained the nature of the visit with Executive Director (ED) Avon Nguyen.

The complaint alleges that staff are not ensuring that Resident R1's personal property is kept safe and secure.
The LPA interviewed R1, the ED, and Witness W1, a family member of R1. The ED and W1 stated that R1 is confused. There have been no thefts of her medication, money, or belongings by staff, nor has any staff member changed her thermostat without her knowledge. The data collected does not support the allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove it; therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Harpreet Humpal
LICENSING EVALUATOR NAME: James Sampair
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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