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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015700527
Report Date: 07/01/2022
Date Signed: 07/01/2022 09:57:35 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2022 and conducted by Evaluator Sabina Dodoo
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20220601151404
FACILITY NAME:CREATIVE WORLDFACILITY NUMBER:
015700527
ADMINISTRATOR:JACKSON, AMARISFACILITY TYPE:
850
ADDRESS:14830 WASHINGTON AVENUETELEPHONE:
(510) 567-3733
CITY:SAN LEANDROSTATE: CAZIP CODE:
94578
CAPACITY:32CENSUS: 17DATE:
07/01/2022
UNANNOUNCEDTIME BEGAN:
09:12 AM
MET WITH:Essie DayTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Lack of supervision- Facility staff left child unsupervised
INVESTIGATION FINDINGS:
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On 7/1/2022 at approximately 9:12am Licensing Program Analyst Sabina Dodoo met with Site Supervisor Essie Day for an Unannouced Complaint Inspection at Creative World Preschool. Present for the inspection were 17 children and 7 staff present. LPA explained the nature of the visit. LPA toured the facility.

The allegation was that the facility staff left child unsupervised during pick up hours. LPA interviewed 10 parents to ask of how satisfied are they with the supervision that is being conducted by the staff. At least 4 parents mentioned they were not satisfied. A parent mentioned a child once walked out of the door following the parent after the parent had picked up the child. Another parent mentioned that when picking up his or her child she or he felt that the child was unkept. The child was dirty and the face of the child was not clean.
Based on the interviews the preponderence of evidence standard has been met and the allegation of children being left unsupervised is found to be SUBSTANTIATED. A Type B citation will be given to the facility. The California Code of Regulations Title 22 Division 12 Chapter 1 # 101229(a)(1) Responsibility for Providing Care and Supervision is being violated. (Please see attached LIC 9099D)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Sabina Dodoo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 52-CC-20220601151404
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: CREATIVE WORLD
FACILITY NUMBER: 015700527
VISIT DATE: 07/01/2022
NARRATIVE
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The Licensee acknowledge, that for Type B Deficiency, the licensee has to hold a meeting with the staff explaining licensing regulations for supervision. The supervision video titled "Supervising Children in Child Care Centers" must be watched. The Director can obtain the video at ccld.childcarevideos.org.

Each staff member attending the meeting must sign on an attendance roster. A copy of a meeting agenda and the signatures of each staff must be emailed to LPA at sabina.dodoo@dss.ca.gov no later than July 15th 2022.
An exit interview was conducted. Appeal rights were given and explained to the Site Supervisor Essie Day Notice of Site Visit was posted.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Sabina Dodoo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 52-CC-20220601151404
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: CREATIVE WORLD
FACILITY NUMBER: 015700527
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/01/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
07/15/0101
Section Cited
CCR
101229(a)(1)
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101229 (a)(1) Responsibility for Providing Care and Supervision
(a)The licensee shall provide care and supervision as necessary to meet the children's needs.
(1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation.
This requirement was not met as evidenced by:
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LPA discussed with site supervisor that a meeting must be held with staff members. A video titled: Supervising Children in Child Care Centers must be watched on the CCLD website.
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Based on LPA's interviews with 10 parents, at least 4 parents mentioned the staff was not providing adequate supervision to children in care. This poses a potential risk to Health, Safety and Personal Rights to children in care.
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Site supervisor must email a copy of the meeting agenda and the signatures of the staff who attended the meeting. Please email LPA with all documentation at
sabina.dodoo@dss.ca.gov no later than July 15th 2022.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Sabina Dodoo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3