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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015700527
Report Date: 07/11/2022
Date Signed: 07/11/2022 10:26:59 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/05/2022 and conducted by Evaluator Sabina Dodoo
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20220705134753
FACILITY NAME:CREATIVE WORLDFACILITY NUMBER:
015700527
ADMINISTRATOR:JACKSON, AMARISFACILITY TYPE:
850
ADDRESS:14830 WASHINGTON AVENUETELEPHONE:
(510) 567-3733
CITY:SAN LEANDROSTATE: CAZIP CODE:
94578
CAPACITY:32CENSUS: 27DATE:
07/11/2022
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Essie DayTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Other
INVESTIGATION FINDINGS:
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On 7/11/2022 at approximately 9am Licensing Program Analyst(LPA) Sabina Dodoo and Licensing Program Manager(LPM) Chandra Charles met with Site Director Essie Day for an Unannounced Complaint Investigation for Creative World Preschool. Present for the inspecton was 7 teachers who are all finger print cleared and the census was 27 children. LPA and LPM toured the facility.

LPA and LPM talked to the Site Director about the nature of the complaint. The allegation was the facility retaliated against families and authorized representative for filing a complaint with licensing. Based on investigations and observations the preponderance of evidence has been met and the allegation is found to be SUBSTANTIATED.
The facility is in violation of Title 22, Division 2 Health and Safety Code 1596.857 (b) Administration of Child Day Care Licensing(Please see LIC 9099D).
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Sabina Dodoo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 52-CC-20220705134753
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: CREATIVE WORLD
FACILITY NUMBER: 015700527
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/11/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
07/22/2022
Section Cited
HSC
1596.857
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 Administration of Child Day Care Licensing 1596.857(b)
No Child day care facility shall discriminate or retaliate against any child or parent or guardian on the basis or for the reason that the parent or guardian has exercised ... to inspect the facility or has lodged a complaint with the department against a facility.
This requirement was not met as evidenced by:
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The Site Director must write a clarifying letter in an email to all parents addressing the previous email dated July 1st 2022.
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Based on observation the email sent to families was a form of retaliation for a complaint that was filed to the facility. This poses a potential health and safety, and personal rights risk to children in care.
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A copy of the letter must be emailed to LPA no later than July 22nd 2022 to: sabina.dodoo@dss.ca.gov
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Sabina Dodoo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 52-CC-20220705134753
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: CREATIVE WORLD
FACILITY NUMBER: 015700527
VISIT DATE: 07/11/2022
NARRATIVE
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The Licensee acknowledged, that for Type B deficiency the Site Director must email a clarifying letter to parents addressing the previous email dated on July 1st 2022.
A copy of the letter must be emailed to LPA no later than July 22nd to the following email address: sabina.dodoo@dss.ca.gov.

An exit interview was conducted. Appeal rights were given and explained to the Site Director Essie Day. Notice of Site Visit was given and shall remain posted for 30 days.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Sabina Dodoo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3