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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015700527
Report Date: 04/08/2024
Date Signed: 06/12/2025 11:50:21 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/16/2024 and conducted by Evaluator Morgan Pringle
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20240116110248
FACILITY NAME:CREATIVE WORLDFACILITY NUMBER:
015700527
ADMINISTRATOR:CHIO, AMANDAFACILITY TYPE:
850
ADDRESS:14830 WASHINGTON AVENUETELEPHONE:
(510) 567-3733
CITY:SAN LEANDROSTATE: CAZIP CODE:
94578
CAPACITY:32CENSUS: 26DATE:
04/08/2024
UNANNOUNCEDTIME BEGAN:
09:11 AM
MET WITH:Aziza BrumfieldTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Staff hit children in care
Staff not in good physical health was allowed to care for children in the facility
INVESTIGATION FINDINGS:
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**This is an amended report***

On 4/8/2024 at 9:11am Licensing Program Analysts (LPAs) Morgan Pringle and Christina Uribe met with facility Director Aziza Brumfield to deliver the findings for a complaint that was received against the facility for the allegations listed above. LPAs entered the facility behind a parent and was greeted by facility staff. Facility staff informed LPAs they would get the Director for them. When the Director arrived, LPAs introduced themselves and informed her of the nature of the visit. Present during the inspection were three (3) additional staff member and twenty-six (26) children (eleven (11) toddlers and fifteen (15) preschool age children).

Three (3) classrooms, Preschool, Pre-K (currently not in use), and Toddlers were toured for a health and safety inspection during LPAs visit. LPAs conducted observations and conducted file reviews.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 52-CC-20240116110248
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: CREATIVE WORLD
FACILITY NUMBER: 015700527
VISIT DATE: 04/08/2024
NARRATIVE
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During the course of the investigation interviews were conducted and evidence was gathered. It was found that staff have hit children while in care, and staff have not been in good physical health and were allowed to care for children in the facility.

LPA determined the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22 is being cited on the attached LIC 9099D. Failure to submit Proof of Corrections (POC) by Plan of Correction date may result in civil penalties.

Deficiencies Cited During LPA's Visit
• 101223(a)(3) Children's Personal Rights
• 101216(h) Personnel Requirements

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director Aziza Brumfield.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Citations on this Visit Report are Under Appeal!

Control Number 52-CC-20240116110248
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: CREATIVE WORLD
FACILITY NUMBER: 015700527
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/08/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Under Appeal
Type B
04/11/2024
Section Cited
CCR
101223(a)(3)
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101223(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain,...or other actions of a punitive nature...This requirement was not met as evidenced by
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Director will find a professional development training guided towards "handling children with difficult behaviors." Facility staff and Director will register for the training and complete it. Director will submit receipt of training to LPA Pringle for approval.
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Through LPAs investigation it was found that child(ren) in care had been hit by facility staff. This presents a potential risk to the health and safety of the children in care.
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Director will also submit statement on how the facility will be handling children with difficult behaiors. Once training is complete a list of all staff who attended must be submitted to LPA Pringle.
Under Appeal
Type B
04/15/2024
Section Cited
CCR
101216(h)
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101216(h) Personnel that pose a threat to the health and safety of children shall be relieved of their duties. This requiremnt was not met as evidenced by, through LPAs investigation it was found that facility staff were required to work at the facility with the children when they were ill.
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Director will ensure that employee handbook addresses staff removal from facility if they are ill. A copy of the handbook addressing staff illnesses will be sent to LPA Pringle by POC date.
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 This presents a potential risk to the health and saftey of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Randy Miranda
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3