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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015700527
Report Date: 12/22/2025
Date Signed: 12/22/2025 01:48:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/05/2025 and conducted by Evaluator Kassandra Medrano
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250905130035
FACILITY NAME:CREATIVE WORLDFACILITY NUMBER:
015700527
ADMINISTRATOR:CHIO,AMANDAFACILITY TYPE:
850
ADDRESS:14830 WASHINGTON AVENUETELEPHONE:
(510) 567-3733
CITY:SAN LEANDROSTATE: CAZIP CODE:
94578
CAPACITY:32CENSUS: 21DATE:
12/22/2025
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Amanda ChioTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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The licensee did not ensure the facility was kept safe and sanitary for individuals in the facility.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Kassandra Medrano and Diana Campos, conducted an unannounced inspection to deliver findings on the complaint investigation for the above allegation. LPA’s met with the Director, Amanda Chio to discuss complaint allegations findings. Present in the facility are 21 children, with 4 staff uncluding the director.

The allegation that the licensee did not ensure the facility was kept safe and sanitary for the individuals in care was investigated through interviews, observations, and review of documentation. There is an ongoing investigation with the City of San Leandro regarding facility conditions, which remains pending. A report from a licensed plumber, dated 12/13/25, indicates that there is a noticeable odor and issues contributing to the smell within the facility; however, the report does not specify whether these issues were caused by neglect or oversight on the part of the licensee.

Report Continued on 9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Kassandra Medrano
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 52-CC-20250905130035
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: CREATIVE WORLD
FACILITY NUMBER: 015700527
VISIT DATE: 12/22/2025
NARRATIVE
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Interviews conducted provided mixed responses, some individuals stated that there is no noticeable smell, while others reported that there is a smell present. The licensee stated that they have taken all necessary steps to address any concerns regarding sanitation and facility safety and reported that previous measures were implemented to resolve issues as they arose.

Based on the evidence gathered, there is insufficient information to determine that the licensee failed to ensure the facility was kept safe and sanitary. While there is evidence indicating the presence of odor and related issues, there is also evidence suggesting that the licensee has made efforts to maintain the facility and address concerns. The allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report and appeal rights were reviewed and provided to Director, Amanda. Notice of Site visit was observed to be posted and shall remain posted for 30 days. No deficiencies were issued today under Title 22 Division 12 of the California Code of Regulations. Due to printer complications this report was emailed.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Kassandra Medrano
LICENSING EVALUATOR SIGNATURE:

DATE: 12/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2