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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015700527
Report Date: 02/05/2026
Date Signed: 02/05/2026 02:12:06 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2026 and conducted by Evaluator Kassandra Medrano
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260113092953
FACILITY NAME:CREATIVE WORLDFACILITY NUMBER:
015700527
ADMINISTRATOR:CHIO,AMANDAFACILITY TYPE:
850
ADDRESS:14830 WASHINGTON AVENUETELEPHONE:
(510) 567-3733
CITY:SAN LEANDROSTATE: CAZIP CODE:
94578
CAPACITY:32CENSUS: 22DATE:
02/05/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Amanda ChioTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Facility does not provide sufficient food to meet the childrens needs.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Kassandra Medrano and Diana Campos conducted a subsequent site visit to the facility to deliver investigation findings. LPA met with Director, Amanda Chio, and the purpose of the visit was explained. Present in the facility were 22 children, supervised by 6 staff.

During the inspection on 1/22/2026, LPAs observed a child requesting additional food (seconds) during meal service in the preschool room (Room 1). The staff stated that additional food could not be provided. LPAs observed the serving bowl containing the prepared meal to be empty at that time. The staff then offered the child a banana as an alternative food item, which the child declined.

At the time of the observation, no additional servings of the prepared meal were available in the classroom to accommodate the child’s request. While leftovers were available in other classrooms, additional food was not provided to this classroom during meal service.

This report is continued on Page 2...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Kassandra Medrano
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 52-CC-20260113092953
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: CREATIVE WORLD
FACILITY NUMBER: 015700527
VISIT DATE: 02/05/2026
NARRATIVE
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It was reported that on other occasions, when children requested additional servings, children were offered milk only and no additional food alternatives were provided. Individuals present at the facility expressed concern regarding the availability of additional servings for children during meals. Additionally, interviews with staff revealed that the facility will “try not to” provide children with seconds to avoid overfeeding children.

Licensing regulations require that meals be provided in quantities sufficient to meet the nutritional needs of children, including reasonable requests for additional servings. Based on the observations and corroborating statements regarding meal service practices. The allegation noted above is thus found to be SUBSTANTIATED, meaning the allegation is valid because the preponderance of the evidence standard has been met.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Facility representative, Amanda.

California Code of Regulations, Title 22 deficiencies are being cited on the following pages:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Kassandra Medrano
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 52-CC-20260113092953
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: CREATIVE WORLD
FACILITY NUMBER: 015700527
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/05/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/20/2026
Section Cited
CCR
101227(a)(1)
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101227 Food Services
(a) In child care centers providing meals to children, the following shall apply:
(1) All food shall be safe and of the quality and in the quantity necessary to meet the needs of the children. Each meal shall include, at a minimum, the amount of food components as specified by Title 7, Code of Federal Regulations, Part 226.20, (Revised January 1, 1990) Requirements for Meals, for the age group served. All food shall be selected, stored, prepared and served in a safe and healthful manner.
This requirement was not met as evidenced by:
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Facility conduct training for staff title 22, 101227 Food Services. Facility to send documentation of training as well as documentation of the staff that participated in the training.
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Based on observations, and interviews the facility did not accomodate children's request for additional servings. This poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Kassandra Medrano
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3