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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015700555
Report Date: 10/02/2024
Date Signed: 10/02/2024 11:51:46 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2024 and conducted by Evaluator Elimika Woods
COMPLAINT CONTROL NUMBER: 52-CC-20240926154024
FACILITY NAME:LEVEL UP MONTESSORI - HAYWARDFACILITY NUMBER:
015700555
ADMINISTRATOR:GANESAN, SUNDARIFACILITY TYPE:
850
ADDRESS:31145 MISSION BOULEVARDTELEPHONE:
(408) 431-7003
CITY:HAYWARDSTATE: CAZIP CODE:
94544
CAPACITY:78CENSUS: 44DATE:
10/02/2024
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Betsy RajTIME COMPLETED:
12:10 PM
ALLEGATION(S):
1
2
3
4
5
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7
8
9
Physical Plant-Staff do not ensure a comfortable temperature for children in the facility is maintained at all times.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On October 2, 2024 at 8:15 AM, Licensing Program Analyst (LPA) Elimika Woods arrived to the facility unannounced to conduct an investigation into the above allegation. Upon arrival LPA was allowed in by the facility representative, Betsy Raj. Present during the visit were 44 preschool children and eight additional staff members. LPA informed the facility representative of the reason for visit.

During the course of the investigation, observations and interviews were conducted. It was alleged that day care staff do not ensure a comfortable temperature for children in the facility is maintained at all times. Per director that temperature is always maintained at a comfortable level for children in care and never is set below the recommended 68 degrees. Per the reporting party the temperature was not comfortable for his child because when he picks up his child and touches there arm it's cold to the touch and he feels the facility had not done enough to make sure the children were warm. Based on interviews conducted and observations, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

A notice of site visit was posted by the director. Exit interview conducted with Betsy Raj and Notice of Site Visit provided.
Unsubstantiated
Estimated Days of Completion: 15
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Elimika Woods
LICENSING EVALUATOR SIGNATURE:

DATE: 10/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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