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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015701076
Report Date: 03/04/2026
Date Signed: 03/04/2026 12:39:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2026 and conducted by Evaluator Briana Plumboy
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260223100804
FACILITY NAME:IBANEZ OLVERA, SUSANA & OLVERA DOMINGUEZ, MARIAFACILITY NUMBER:
015701076
ADMINISTRATOR:IBANEZ OLVERA, SUSANAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(925) 724-3994
CITY:CASTRO VALLEYSTATE: CAZIP CODE:
94546
CAPACITY:14CENSUS: 7DATE:
03/04/2026
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Susana Ibanez and Maria Olvera Dominguez- LicenseesTIME COMPLETED:
12:50 PM
ALLEGATION(S):
1
2
3
4
5
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8
9
Personal Rights- Licensees did not prevent infant from being bitten by another child
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 3/4/26 at 11:10am, Licensing Program Analyst (LPA) Briana Plumboy met with Licensees Susana Ibanez and Maria Olvera Dominguez to deliver the finding of an complaint filed regarding an allegation of personal rights. Present for the inspection was both licensees, assistants A2 and A3, 4 infants, and 3 preschool age children in care.

Based on interviews conducted, record reviews, file reviews, and observations, there was a child in care who bit another child in care during nap time. Since the incident, licensees have developed and implemented nap time practices for their facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.
A notice of site visit was given and must remain posted for 30 days.
Appeal Rights were given and discussed. An exit interview was conducted with licensees Susana Ibanez and Maria Olvera Dominguez.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Briana Plumboy
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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