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32 | Continued from LIC9099
When the pendant is pressed, an alert will prompt on three monitors spaced throughout the facility. The alert shows who is calling for help and where the resident is calling from. Staff respond to the alert and touch their ID badge to the pendent to clear the alert. S2 demonstrated to LPA how the pendants alert and operate. The pendent will flash yellow when pressed to indicate a low battery, and the resident is instructed to inform staff when the battery gets low. S3 informed LPA that although the signal system will show on the monitor if a battery is getting low, but it is not full proof, and residents in Independent Living are instructed and reminded to inform staff when the battery gets low so staff can change out the battery. S3 reported that R1 was given a pendent with instructions on how to operate and check the battery, however R1 had never informed staff of a low battery nor brought the pendent in for staff to look over. Residents in Assisted Living have their pendent batteries checked by care givers periodically. R2 informed LPA R2 does not like to wear the pendent and never checks it. R2 did tell LPA that R2 was shown how it operates and instructed to inform staff of a low battery or have staff look it over to ensure it is functioning. R2 is in Independent Living. Since R1 had not altered staff to the battery in the pendent being dead, nor did R1 ever have staff inspect the pendent since it was given to R1, staff had no way to ensure the pendent was functioning or not, therefore the allegation is UNSUBSTANTIATED.
Allegation: Staff did not answer resident's calls for assistance timely
Investigation Findings: It was reported to the department that the facility did not answer the resident’s call for assistance timely. The facility had issued a wearable emergency fob to R1 that did not function resulting in another resident having to seek assistance for R1. LPA spoke with R3, the resident that sought help for R1. R3 heard R1 fall, walked into the kitchen and saw R1 on the floor. R1 told R3 that R1 pressed the pendent, but it did not light up to indicate it made the call. R1 then asked R3 to call for help. R3 walked out of the apartment and to the front desk of the facility and asked S3 to call 911. S3 called 911, EMTs responded promptly. S3 also informed caregivers in the facility that R1 had fallen, and caregivers went to the room to assist. R3 reported staff acted immediately when informed of the fall, therefore the allegation of Staff did not answer resident’s calls for assistance timely is UNSUBSTANTIATED.
Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.
Exit interview conducted and a copy of this report was provided.
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