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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 019200873
Report Date: 12/09/2025
Date Signed: 12/09/2025 04:01:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/09/2025 and conducted by Evaluator David Doidge
COMPLAINT CONTROL NUMBER: 15-AS-20251009133133
FACILITY NAME:POINT AT ROCKRIDGE, THEFACILITY NUMBER:
019200873
ADMINISTRATOR:REDDY, ANNAFACILITY TYPE:
740
ADDRESS:4500 GILBERT STREETTELEPHONE:
(510) 658-9266
CITY:OAKLANDSTATE: CAZIP CODE:
94611
CAPACITY:186CENSUS: 109DATE:
12/09/2025
UNANNOUNCEDTIME BEGAN:
03:35 PM
MET WITH:Executive Director Anna ReddyTIME COMPLETED:
04:10 PM
ALLEGATION(S):
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Licensee is not providing resident's records to their responsible party as required.
INVESTIGATION FINDINGS:
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On 12/09/2025 at 3:35 PM, Licensing Program Analyst (LPA) David Doidge arrived unannounced to conduct close a complaint and deliver findings in regards to the allegation above. LPA met with Executive Director Anna Reddy and explained the reason for the visit.

During the course of the investigation, LPA obtained and reviewed a copy of the request from the responsible party’s attorney seeking all documentation pertaining to the resident.

Allegation: Licensee is not providing resident's records to their party responsible as required.

Investigation Findings: It was reported to the department that the facility had yet to provide requested records to the responsible party’s attorney. The responsible party does have authorization to request a copy of the documents pertaining to the residents, however, the letter requesting the documentation os not from the responsible party.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: David Doidge
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 15-AS-20251009133133
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: POINT AT ROCKRIDGE, THE
FACILITY NUMBER: 019200873
VISIT DATE: 12/09/2025
NARRATIVE
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Continued from LIC9099

The request comes from the responsible party’s attorney who does not have standing to request those documents, therefore this allegation is unsubstantiated. The facility has since provide all requested documents.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted, a copy of this report provided.
SUPERVISORS NAME: Bennett Fong
LICENSING EVALUATOR NAME: David Doidge
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2